• Successfully delivered smart ticketing as new ways to pay for travel (phones, watches, and cards) across two customer trials with a 12% uptake and over 100,000 trips since June 2022.• Installation of 680 new and upgraded validators and gates across SEQ • Led the go-live readiness activities for both the Gold Coast Light Rail and Queensland Rail, including command centres during post-go-live support. • Planned, scheduled, and coordinated software upgrades, including the expansion of new banking schemes and certification.

• Program Manager for the establishment of a virtual carrier with airline and GDS partners.• Global Delivery of a Self-Serve Platform (Service Now)• Offshore business relocation to a new building• BCP during Covid-19. Ensuring all workforce enabled to work remotely. • Development of a consolidated application to access financial statements from multiple sources.• Domain name change for the S.E Asia region• Data projects to consume, convert and make available in Power BI• Business Case for the integration of a third party consolidator into FCTG• Transitioned key operation business functions off-shore. Documentation of major deliverables, milestones and resources.

• Global release manager• Senior Business Analyst for automation.• Analysis and documentation for development and releases.• Coordination of offshore testing and business UAT.Achievements• Transition from one booking platform to another for the mid-back office and automation tool with a capacity for 30k + bookings per day.• Increased automation from 63-75%+ in a 6 week period• Managed multiple Global releases.• Documented Global requirements for major automation changes.• Business Process Modelling from a single to a multi-booking platform.

• Led and built an operations businesses generating over $2m profit annually.

• Senior teacher with responsibilities for the Junior school• Mentored and supported probationary teachers• Experienced in leader of multiple subject development programs; including Science, Maths, IT and Sport