Sue Davis Email & Phone Number

Kent St Sydney

Manage the cafe on a daily basis, including customer and supplier relationships, continuous improvements, manage staff and payroll. Ensure business is on track, building the business to it's highest potential. Promotion of function, events and marketing material. Act as a HR advocate, hire the right skills to continue and build the success of our business.

The whole-of-government corporate and shared services program is a strategic sector-wide reforminitiative designed to help departments more quickly consolidate, simplify and standardise theircorporate support functions to reduce operating costs without compromising services.In 2012 the Program developed a set of best practice process standards (across human resources,finance and procurement) to minimise duplication and to assist departments to implement reforms.The Program also delivered benchmarking data that provided baseline information on the efficiency ofdepartments’ corporate operations for these processes.Since the beginning of 2013, the Program has focused on deployment, adoption and implementationof the Standards. It supported departments with their corporate reform work and their EnterpriseResource Planning (ERP) delivery programs. My role is to manage the program around governance and reporting. A main factor of my role in the program is Continuous Improvement including review of template, process and agendas that allows me to add value and disciplines to the program.

Established and accountable for the Project Management Offic supporting Security project engagements, developed reporting requirements, process and procedures to augment enterprise tools within the broader Security teams. Act as an advocate, allowing me to add value to the business.• Developed and maintained Access database to identify data quality within Engagements.• Developed Visual Management Boards identifying Engagements discrepencies and enhance Continous Improvements.• Reported and understood the Demand vs Supply analysis identifying gaps and assumptions.• Initiated actions for further planning and resourcing for Security projects.• Successfully reconciled statistics of billable vs non billable timesheet items across the broader team, identifying discrepencies for immediate action.• Reported to management, projects pipeline across the Bank, improving insights, driving to continuous improvements.• Guidance and training in process, tools and methodology.• Manage and conduct PIR's and Stage Gate reviews.• Representative and decision maker at forums for new ideas of PPMC (Project and Portfolio Management Centre) and Data Quality for the broader team.• Built strong relationships with stakeholders and teams to ensure common approach and support to meet business requirements and strategies.

Managed the architecture steam from a PMO perspective for Core Banking that was formed to integrate SAP in as the banks core platform.Provided insights in deliverables, reporting and analysis, capacity planning and mentoring of tools and methodology for the stream, that assisted the delivery of large complex project/s.• Provided Project Office support services to Programs and Projects. • Resource Management, including estimates, assign demand and ensure supply has been adequately accepted.• Liaised and supported Project Managers to ensure that all Project Management activities are completed in a timely and accurate fashion.• Reviewed project plans, resource plans and financials with program and project managers.• Managed actuals, and project future, resource and funding requirements across the project.• Managed the definition and usage of standard processes and tools required to enhance the team's ability to deliver services to projects.• Developed timely and accurate progress reports and project documentation to management and governance groups.• Mentored and trained project team in process and tools in best practice.• Managed and reported the completion of timesheets by project staff.• Developed reports including management of financials that assisted the successful delivery of projects.• Increased productivity through responsiveness to customer needs.• Ensured Project team has all the appropriate tools and access that effectively aligns with governance disiplines.• Assess and liaised with management and owners for decision making and issue and risk resolution and updates in accordance with company standards.

Delivered training to the project community for the implementation of methods and tools (Project.CBA, PPMC). Acted as a subject matter expert that enabled the business to better streamline project principles.• Provided constructive SME input into process and tools design workshops.• Contributed to the design of custom portlets and reports to assist with the required system configuration.• Contributed to the development of online guides and training manuals.• Established and upload project governance data.• Provided support to all users and facilitate appropriate escalation channels.• Managed effective program communications within the project community and program teams.• Worked with the Training Manager to ensure the training sessions are planned and scheduled appropriately. • Delivered Mercury (HP) Project and Portfolio Management Centre training to the Bank's project community.• Guided and assisted users with completing Computer Based training.• Built strong relationships with stakeholders to ensure common approach and support for the program.• Effectively influenced program stakeholders to achieve desired results.

The main focus was working independently on complex activities such as audits and financials, that provided data anaylsis and reporting.• Delivered accurate reporting, including health, financials, issues, risks and schedules within timeframes. • Managed project documentation register for the project that assisted audit requirements.• Performed regular project audits and provided feedback to Project managers and audit teams.• Communicated process feedback from teams to the Manager, Project Office.• Educated and mentored the Management team in the Group Project Management processes and standards.• Managed the Project Managers and teams to effectively update progress plans within timeframes for accurate reporting and analysis.

Managed the departments Project Office and staff. Developed templates, processes and reports supporting the Major Projects Team.• Accountable for managing Project Management processes and procedures for projects across the Division and within the Major Projects Team.• Assisted Project Leaders to develop and manage project planning methodologies, tools and aids.• Built strong relationships with key stakeholders across the organisation to achieve the required business outcomes and objectives of the role.• Made recommendations to improve procedures and processes that achieves operational effectiveness, improve customer/staff and/or stakeholder experiences.• Developed reports and effective communications to determine tasks required, met project objectives.

Worked with the Director and senior mangement to develop business projects, implementing new ideas for the business, assisting the business to grow.• Maintained project plans and related documentation in a shared repository for all team members to access.• Liaised across Allume's departments to gather information and coordinate activities associated with any particular business project.• Managed and supported the implementation of new ideas. Proactively tracked timelines and issues with project teams to meet project objectives.• Created Sharepoint Intranet site for all company communication to facilitate knowledge sharing within Allume.• Managed projects such as SAS70 and Rational Unified Process.

Managed project planning, reporting, document control and resource mangement for IT Delivery projects to achieve projects budget, scope and timeline requirements.• Oversee the framework for preparation and develop project resource plans to ensure that requirements and commitments reflect project / program needs and resources can be efficiently managed.• Managed and reported status (including financial status) of all assigned projects / programs to provides managers with timely, relevant, current and accurate information.• Tracked actual to forecast spend and ensure appropriate invoices are paid.• Supported team members in identifying and progressing tools, processes, and methods required to undertake their activities in the most efficient manner possible.• Managed and maintained information on stakeholders and their activities for the shared information of the group.• Prepared reports and information as required to assist management in monitoring programs, identifying issues and planning for future activities.• Ensured that ITD standards and processes are complied with and conduct quality assurance.• Raised, tracked and monitored purchase orders.• Reconciled timesheets against financial reports.

The main focus was to facilitate Concept papers and Business Case reviews prior to formal review on behalf of the IBS Business Unit. Facilitated problem escalation and resolution of all issuess in a professional manner, resulting in minimal escalations for the business.• Provided assistance to the IBS Business Units on necessary project management processes, reporting timeframes and underlaying requirements for all projects within the Project Office.• Completion of Project Office Management reporting accurately and on time, includee both financials and status using Excel formulas.• Ongoing consultation with project members and stakeholders to ensure risks and issues are identified and manage thus avoiding any unnecessary project delivery slippage.• Responsible for the timely update of all intranet content to support the distribution of information from Planning Architecture and Applications to all IBS Business Units.• Managed board papers in a timely and accurate manner.• Supported Project Managers in IBSIT on special projects when required, such as set up a library repository for projects to ensure project documentation including business cases are in a shared repository and ready for audit purposes.• Facilitate problem escalation and resolution of all issues associated with this role.• Development and maintenance of suppliers for software and professional services including their respective contracts, raising SR's and PO's for the payment of invoices.

Performed data analysis to support managers and teams in governance disciplines, reducing workload for the Service Delivery team by 10%.• Created Issues database to track all aspects of Service delivery.• Collated and managed reporting for management on the progress of Service Delivery.• Collated and managed daily server backup reports.• Followed up backup information if not received and escalate any failures to the owners.• Responsible for the timely update of intranet content to support the distribution of information from Infrastructure and Service Delivery.• Liaised with internal and external suppliers gaining common understanding in project standards, status and issues.• Project managed special projects.

• Accurate validation of asset data in accordance with Rentworks Quality Standards and guidelines.• Created and selected appropriate data for fields not previously populated on the database.• Identified Information Technology components and terminology from contracts to collate to database-research on the internet when required.

• Identified and reported, to Manager, Project Office, issues arising within projects.• Developed and managed reporting, confirming the source of data is consistent with the project plan and standards.• Maintained an Issue and Risk database for the project.• Monitored project documentation register for the project.• Performed regular project audits providing feedback to Project managers.• Communicated process feedback from teams to the Manager, Project Office.• Guided and directd managers in creation and maintenance of plans.• Educated and mentored the Management team in the Group Project Management processes.• Assisted Project Managers to coordinate, follow up and review progress against plan.• Assisted Project Managers to follow up and review approved PCR's against plans.• Trained Project Managers in the use of the Issues and Risk database.