and Client Support ZEBB - Automated Job RestartManaged advanced technical problem resolution for worldwide client sites with emphasis on system software solutions, mainly assembler language programs. AccomplishmentsServed as primary on client consultations, designing, coding, testing, and documentation of solutions Analyzed, designed and coded enhancements Interfaced with vendor and other product groups on product interactionsConsulted with quality assurance group on testing for new release enhancementsMaintained multiple test regions for level III support and development group

Managed the production, test, and quality assurance RDMS and database applications under an IBM contract to Regence Group Blue Cross Blue Shield.AccomplishmentsActive interaction between the DBA, development staff, production, operations and training required strong interpersonal skillsEnhanced existing database applications to improve productivityUpgraded RDMS dictionary definitions to improve productivity

DATACOM/CICS Service Facility 2002-2004Managed in-depth technical problem resolution for worldwide client sites with emphasis on an interface between CICS functions and RDMS.AccomplishmentsInstalled and maintained multiple CICS and DBMS regions for numerous support groupsServed as primary lead on client consultations, coding, testing, documentation of solutions and quality assurance. Trained support technicians on level II support for CICS Service Facility and an ad hoc query toolTrained and acted as a consultant for level I and II support groups and development on multiple mainframe software productsRepresented client needs in the development processRecognized for excellence on coding solutions and quality assurance

Managed advanced problem diagnostics and resolutions for diverse client sites with emphasis on an online ad hoc query tool consisting of over 200 modules. AccomplishmentsActed as primary support technician on client consultations, coding, testing and documenting of solutions and quality assurance.Maintained multiple CICS and database regions for level II support groupActed as a consultant for level I and II support and development Taught internal classes for level I and II support, development Analyzed, recommended, designed and coded enhancements

Designed, wrote and debugged many application features. These included but are not limited to:CICS Printer interfacesDynamic Report writing interfaces with easy to use client interfaceInteractive ad hoc query creationAssembler to C interfacesCreated and modified CICS and user exits, and product utilities Designed and enhanced the mainframe to PC interface for a PC query productMaintained large CICS system application written in assembler including enhancements, testing, debugging and quality assuranceConsulted with quality assurance group on testing for new release enhancementsInstalled and maintained CICS and DB Systems for development groupsTaught sessions and consulted with clients at worldwide seminars Taught internal classes for level I and II support on ad hoc query toolConsulted on documentation updates for product new release enhancements Interfaced with vendor and other product groups on product interactions