Sue Dempsey Email & Phone Number

Danville, Pa., Us

Danville, Pa., Us

Certified Associate Project Manager (CAPM) for Information Technology projects.ITIL certified v2 & v3

95877 Bezons, Fr

Managed IT infrastructure projects for multiple organizations of business partner (MetLife). Provided scheduling and administration of high-volume change activity for new and existing Wintel and Linux servers including server installations, decommissions, reconfigurations, software and hardware update projects. Developed process improvements and established standards and best practices for project management groups.• Reviewed project scope and determined network requirements necessary to proactively prevent infrastructure delays and produce successful outcomes by:o Coordinating rack locations, server farms and power with facilities group.o Working with network team to identify VLAN requirements and request iP reservations.o Requesting port assignments and cabling with vendor (ATT).o Organizing appropriate documentation for storage team to provision SAN storage.• Improved scheduling and increased productivity by being proactive in identifying potential risks, forecasting resources and projecting targets before scheduling project. • Ensured quality and successful integration across teams by facilitating bi-weekly meetings with engineering groups, monitoring schedules, tracking project milestones and deliverables, and working with team leads.• Enhanced communication and customer satisfaction, designing and implementing tools to track and report project status to business partners.• Optimized project fulfillment by defining project success criteria and disseminating to involved groups throughout project lifecycle.• Reduced time on task and brought efficiencies to change management process, streamlining existing project workflow processes and developing new processes.

New York, Ny, Us

Coordinated, managed and scheduled daily change activity for outsource vendor (Siemens) for all distributed systems infrastructure projects and change requests. Analyzed, prepared and presented change activity reports to senior team.• Ensured work was aligned with stated business objectives and met customer expectations by scheduling 50+ change activities of various complexities per week.• Saved significant time during workflow and ensured customer understood requirements when filling out change requests by developing clear-cut, simplified, and end-to-end lifecycle processes for different flavors of server change tickets. • Provided immediate status update to stakeholders, creating scheduling tools, tracking projects and daily activity.

New York, Ny, Us

Reviewed and approved change requests in the Distributed Infrastructure Domain ensuring compliance with corporate change process. Identified process deficiencies and consistently pursued improvements. • Ensured vendor and customer service level agreements (SLAs) were met by reviewing and processing 500+ IT change requests per month for user requirements, documentation accuracy and proper lead-time.• Achieved greater efficiency and reduced man hours by initiating numerous process and workflow modifications of server change activity.• Increased efficiency and improved productivity, serving as subject matter expert for Vantive change management system and educating associates on change tool, policies and procedures.

Bs, Mathematics Major, Business Minor

Education record