Sue Wallace Email & Phone Number

United Kingdom

Lead for the LINK Scheme on:• Scheme Development to continue to provide and support the ongoing Access to Cash and Financial Inclusion agenda.• Scheme Governance to ensure that the LINK Payment System remains safe and secure in line with regulatory expectations.• Operational Assurance and Resilience to help lead industry thinking and ensure the robust central LINK Network is available for Members and consumers.• Evolving the business strategy with the Senior Management Team (SMT) so that we deliver the needs of Members and end consumers.• Work in close partnership with the CEO and SMT to ensure alignment with the overall Scheme strategy.• Work across the SMT to ensure we align across the business in a seamless and collaborative manner.• Engaging Senior stakeholders across the PSR and Bank of England on regulatory and Scheme development matters.

Lead for the LINK Scheme on:• Business and operational transformation so that we continue to provide the infrastructure that enables LINK to continue to provide and support the ongoing Access to Cash and Financial Inclusion agenda.• Operational Assurance and Resilience to help lead industry thinking and ensure the robust central LINK Network is available for Members and consumers.• Delivering the first competitive tender for central payments infrastructure in the UK working with a range of suppliers under the oversight of Payment Systems Regulator (PSR) and the Bank of England.• Evolving the business strategy with the Senior Management Team (SMT) so that we deliver the needs of Members and end consumers.• Work in close partnership with the CEO and SMT to ensure alignment with the overall Scheme strategy.• Work across the SMT to ensure we align across the business in a seamless and collaborative manner.• Engaging Senior stakeholders across the PSR and Bank of England on regulatory and oversight matters.• Oversight of our Infrastructure Provider to ensure standards are met, contractual deliverables and the infrastructure is there 24x7.• Membership constitutional matters.• Lead new Member recruitment and applications.

• Lead LINK's development & innovation strategy to efficient execution to keep LINK as UK’s leading payments enabler.• Leading on membership constitutional matters & ensuring governance is implemented, evolved & adhered to.• Management of the senior operational relationship between the Executive & our external partners from both a business & technical perspective.• Liaison on technical developments to ensure systems thinking & successful delivery.• Work closely with the CEO to ensure alignment with overall strategy & its implementation to maintain & grow our position & reputation.• Work across the team to ensure our portfolio aligns across the business with the work of others in a seamless & collaborative manner so that the transformational & operation business changes are seamlessly delivered.• Lead senior stakeholder alignment while working with the Executive team, in the introduction & development of new thinking, ideas & innovation within operational, governance & compliance constraints.• Lead LINK's support of the Payments Council Mobile Payments Service (PAYM) & support Network Members Council & NMC Review.• Work with the CEO to evolve our supplier strategy so that we continue to be the dependable partner of choice.• Be the main contact between the LINK Scheme Executive & the Bank of England up to Board level on all Settlement related matters, including the introduction of new Members.• Lead on new Member recruitment, applications & reciprocity partners/overseas connections, assisting new Members/partners to join without compromising the integrity of the network or the Scheme's control over risk. • Mentor & assist in the development of the team on a range of themes to ensure we develop our people & transition successfully in the ever changing fiscal landscape with the right capabilities & capacity.• Continuously strive to enhance & build on our reputation for dependable delivery & high trust partners & suppliers place on us.

VocaLink is a global payments partner relied on by financial institutions, corporates and governments to provide high availability and resilient payment solutions. • Overarching responsibility for the management of a portfolio of diverse projects with significant business impact and delivery of these within limited resources and often tight timelines.• Value management of client, staff and self through succession planning, leading by example, challenging thinking and perception management.• Ensuring knowledge was shared appropriately, developed through knowledge transfer, coaching or mentoring to enables future success of both the business and team.• Balancing priorities of delivery, development and knowledge sharing whilst maintaining a delivery focused, tightly managed and high performance culture.• Engagement of all stakeholders both in delivery but also critically in creation of specification.• Often leading the “difficult” conversations upfront where politics, expectation, perception and other external factors need to be appreciated, ramifications considered and acted upon.• Developing and maintaining clear channels of communication, realistic and positive dialogue to continue to enhance relationships.• Ensuring the team built a reputation for predictable and reliable delivery every time.

LINK is the UK leading enabler of ATM and mobile payments, based in Harrogate. • Efficiently define, set up and deliver multiple projects, using the LINK Project Lifecycle standards and procedures.• Project planning, implementation, monitoring and realisation (using MS Project).• Ensure resources are available to meet time, cost and quality targets everytime.• Regular liaison with Customer and Third Parties to ensure engagement and alignment with goals and outcomes during developmental and delivery phases.• Manage and control transformational business changes, including risk and issue management and mitigation.• Development and introduction of a rigorous Project Estimating process.

XANSA outsourcing was the IT Service Provider to Barclaycard where I had roles including IT Senior Project Manager, Solutions Architect and finally Portfolio Manager with promotion due to aptitude, delivery and performance. • Responsible for a team of 10+ Project Managers assigned to a portfolio of projects delivering between 800 – 950 mandays a month.• Developing deeper relationships with the Barclaycard Business and Heads of Departments to maintain us as the supplier of choice.• Responsible for the long-term support, development and professional growth of a staff through development and mentoring.• Provide advice and guidance on staff issues to other staff/line managers.• Responsible for ensuring knowledge transfer to off-shore resources to enable the smooth transition to off-shore delivery.• Provide input to Barclaycard Business opportunities to help identify and shape the correct and deployable solutions.• Successfully managed Feasibility Studies across platforms and applications.• Made a major contribution to replacing the processing platform.• Project planning, implementation and monitoring multiple projects, using the Barclaycard Quality Management system and Prince 2 methodology. Predominantly on Mainframe Credit Card Transaction Routing and Clearing systems.• Ensure resource availability, meeting time, cost and quality targets.• Stakeholder engagement with all parties including customer & user areas and Third Parties, including Visa and MasterCard.• Delivering the business change whilst successfully managing risk and issues.