✔️ABOUT ME:I am energetic, passionate and positive. Whether I’m leading a team or landing change, I work collaboratively and deliver on goals. I have operational and strategic experience, excellent communication and interpersonal skills and a strong track record in delivering successful results.Whatever I do I put both customers and shop Partners at the heart of everything. My open and honest approach gets to the heart of the matter and builds trust and long-lasting relationships.I have a passion for developing others; as their people manager, matrix team, because they have asked for help and support, or I've recognised they need someone to take them under their wing! I don't shout it from the roof tops, I genuinely care and want to make a difference - this is my core purpose in life. I'm a qualified Hatha yoga teacher and mindfulness coach. I'm currently training to be a Journey Therapist, a transformation and healing method of coaching. I'm a big believer of "be the change you want to see in the world". ✔️ WHAT OTHERS SAY:“Your passion for Customer Experience knows no bounds and you have been a highly effective team member. The real highlights for me are the way you: Added a branch partners lens to the work we have done. Made communications happen to branches in the right way and through the right channels. Been a huge motivator for Branch teams and been a pom pom waver for this project. You have also been a great team player and a living embodiment of we not me”. Director, Customer Experience Waitrose & Partners“I love your 'grass roots/bottom up' approach. This has engendered a great deal of trust from the shop trade teams, and helped create the feeling that we are in the test and trenches together - not centre vs stores. You are always collaborative in your approach, and have been able to enrich the outcomes for both the programme, the stores and also the Partners involved”.Programme Manager, Waitrose & Partners“Your sense of drive was clear to all, you were able to give and receive feedback in a balanced way and took opportunities to celebrate success. Your ability to engage with all levels of Partners, encouraging them, sharing information or simply working alongside them was refreshing! I found you to be very open and honest and if you agreed to do something you went away and delivered”.Branch Manager, Waitrose & Partners