Sue B. Email & Phone Number

Runwell, Gb

Internally accredited ICF coach supporting clients to meet their goals and fulfil their potential with the John Lewis Partnership.

Main achievements:1. Business Lead role for Partner Headsets; from dream, design to Waitrose estate-wide delivery within 12 months including RFI/P, Business Case creation and sign off. Financial year 2021-2 headsets will save the business c.400k Partner hours with an in year benefit of c.£4.9m. Annual ongoing savings are c.£9.9m. Better return than Business Case. Happy shop Partners and happy customers.2. Lead the restructure of a JL field team impacted by previous shop closures. Proud… Show more Main achievements:1. Business Lead role for Partner Headsets; from dream, design to Waitrose estate-wide delivery within 12 months including RFI/P, Business Case creation and sign off. Financial year 2021-2 headsets will save the business c.400k Partner hours with an in year benefit of c.£4.9m. Annual ongoing savings are c.£9.9m. Better return than Business Case. Happy shop Partners and happy customers.2. Lead the restructure of a JL field team impacted by previous shop closures. Proud that this was a purpose-led decision, not only using data but also listening to the Partner voice and "do right" for the 10 impacted Partners.3. Retail Development Manager for John Lewis future Strategy & Vision. Developed the future format blueprints (shopfloor and back of house), service design, Partner & customer journeys and supported with commerical modelling.Ensured Retail stakeholders were kept up to date with information, and involved in key decisions. Was the reality check of shops, challenging decisions to ensure they were fit for purpose. Show less

Retail Change Lead - Leading & Landing Change into 350 Retail Shops.Main achievements:1. Developed and executed a Customer Service Transformation programme investing c.£6m in our Partners & Shops.2. Landed a new Transport Management System saving c.£5.6m business benefit within year one.3. Implemented John Lewis Click & Collect into smaller/convenience shops allowing customers 339 locations to collect from.

Managed the 'estate-wide' and 'by-shop' flow and capacity of change activity into Waitrose shops.

Developed best in class Convenience operating model that was efficient, flexible and translated well into third party environments (e.g., Shell and Welcome Break).

Managed and led the provision of clear, accurate, timely and relevant operational communication, for all operational business units, on behalf of Pan Partnership stakeholders.

Set the strategy and developed communication tools to support operational Partners in delivering a world class retail experience.

Managed and led the provision of clear, accurate, timely and relevant operational communication, for all operational business units, on behalf of Pan Partnership stakeholders.

Developed and led a team to influence, create and communicate policy and procedures for Waitrose branches.

Identified, influenced, developed, validated and communicated clear, concise and accurate policy and procedures to safeguard our brand.

Implemented WaitroseDeliver successfully into 35 branches. Mitigating risks and issues and identifying opportunities.

Managed highly performing teams, maximising sales opportunities and minimising wastage. Whilst having fun!