Sue Ellen Holmes Email & Phone Number

New York, United States

I proudly work for Vecino as a consultant.Vecino Group was named one of the Top 39 Developers in the U.S. by Affordable Housing Finance Magazine in 2023. My role includes:* Oversee and monitor the operational performance of all properties* Establish and execute operation strategies* Train, develop, and build opportunities for growth of the property management company and team members* Develop and maintain a positive and productive team environment, providing guidance and motivation to maximize portfolio value and streamline reporting* Identify, communicate, and continuously work toward improvements in property management best practices* Responsible for people management, facilities, quality, and general business operations, and possess the organizational agility to report on these measures on a regular basis* Ensure that the properties meet established standards, and implement corrective measures as necessary* Build the company for growth and expansion, consistently seeking new, innovative, and efficient business processes* Ensure compliance with funding programs.

Baldwinsville, New York, United States

Appointed as an Advisor on the Board of Directors for Smokey Hollow, a non-profit organization working to build the Smokey Hollow Community, which centers on the need for safe, engaging, and permanent housing for adults with Intellectual and Developmental Disabilities.

Syracuse, New York, United States

We provide comprehensive, quality affordable housing management and compliance consulting services.

Rochester, New York, United States

• Managed a portfolio of 18 properties and expanded the portfolio to include 54 properties, 4,000 units, and three additional districts across New York and Pennsylvania within two years• Provided overall leadership to a team of 140 employees, including strategy level planning and execution for the portfolio. Built high performing leadership and management teams. Communicated job expectations and managed team member performance. Supported the continuous growth and development of all team members to support company growth• Collaborated with community partners and non-profits in the development and management of NYS ESSHI Program Initiatives, providing Supportive Housing to special populations• Fostered relationships with government agencies, municipalities, syndicators, investors, and communities in the oversight of a portfolio of affordable, market, commercial, and mixed-use properties• Guided the growth and performance of the properties. Effectively predict opportunities and threats to revenue growth and implemented plans/tactics to protect and grow the business• Developed and ensured business performance to company operating standards and metrics, including investor, owner, and resident satisfaction, team member engagement, financial, health, safety, and sanitation standards. Effectively guided the organization in achieving business objectives• Constantly evaluated market conditions and implemented revenue building strategies to achieve growth goals• Maintained a superior understanding of residential industry standards and trends, exploring and implementing opportunities for program improvement• Ensured the ongoing maintenance and performance of company and third party owned facilities. Ensured proper safety and security procedures were consistently in effect• Guided and supported the budget planning and financial reporting process. Monitored and controlled company assets and ensured budget compliance• Oversaw compliance software conversion

Syracuse, New York

Responsible for operation of family and senior properties. Secured & managed contracts with outside developers & investors. Specialized in LIHTC and blended-funding housing for seniors, families, & individuals with disabilities. On the Board of Directors for Joslyn I, II, III & IV. Key responsibilities: • Managed community outreach, resident leasing, & recertifications according to regulatory requirements, ensuring NYS HCR FEHO guidelines were utilized during the process• Worked with VP of Development to review all aspects of project development applications regarding occupancy and compliance timetables, including but not limited to developing AFHMPs, Management Agreements, Management Plans, Tenant Selection Plans, and Supportive Housing Management & Operating Plans (MOPs) • Completed initial lease up for new projects within the project scope & timetable• NYS ESSHI Supportive Housing partnerships and billing• Implemented, evaluated, and updated the AFHMPs• Developed annual budgets and rent increases• Ensured proper AR and AP procedures within the department, including Operating and Replacement Reserve withdrawal requests• Modified leasing documents appropriate to the property settings• Maintained appropriate tenant records; Enforced the lease• Responsible for ensuring building maintenance is performed in a timely manner• Directly supervised the Family Neighborhood Department• Responsible for the overall direction, coordination, and evaluation of all staff• Interacted with representatives from various regulatory agencies; provided required reporting and documentation, including but not limited to City Agencies, NYSHCR, syndicators, and owners• Collaborated with Development, Facilities, and General Contractor to ensure rehabs & new developments met timelines; managed warranty work in first year• Secured contracts for building systems, ie: boilers, fire alarm monitoring, & elevators

Syracuse, New York

Worked for the late E. Carlyle Smith until Longley-Jones was sold by his EstateKey responsibilities included:• Responsible for overseeing all HUD and LIHTC regulatory issues and $5+ million in annual contracts for the entire CNY portfolio• Prepared budgets and variance reports• Built, lead, & motivated management team• Wrote and administered a $200,000 HUD-funded SuperNOFA CNY Multi-Family Housing Drug Elimination Grant, for which I received a HUD Community Service Award, as well as multiple technical assistance grants for the HUD Neighborhood Networks Program• Founded several 501(c)3 organizations on sites, increasing resident retention on low-income properties, offering amenities and services in collaboration with community organizations. Our People In Action Program on-site provided Welfare to Work, WIC, ESL, computer, and parenting classes, tutoring in collaboration with Lemoyne College, a food pantry, free summer lunch program for children, and a Head Start Program• Received the only perfect MOR score awarded by CGI, Inc.• Oversaw a $2,000,000 Weatherization Assistance Program• Developed programs on-site to reduce violence and graffiti, increased community perception of the property over time, and initiated an active Welfare to Work Program where residents could self-sustain property programs in exchange for pay from Jobs Plus• Wrote HUD Resident Selection Plans, 504 Plans, Affirmative Fair Housing Marketing Plans, and the Standard Operating Procedures Manual• Founding Member of the LJ Safety Committee, responsible for developing and implementing safety and environmental plans, as well as HR payroll processing• Managed Kennedy Square, 409 DHCR-supervised apartments, a receivership mandated by the court.• Worked with development team to secure contracts, work with General Contractor, monitored warrantee items

Syracuse, New York

Responsible for managing a mix of Project-Based Section 8, LIHTC, BMIR, 202, RD, and conventional apartments at scattered sites, including over 20 historic buildings located throughout the City of Syracuse

Bachelor Of Science (B.S.), Business, Management, & Economics

Regents Diploma, Science

Activities and Societies: Founded our school's Amnesty International Program