Sue Estenson - Csm, Cpo, Sa Email & Phone Number

Fargo, Nd, Us

Fargo, North Dakota, United States

Newtown, Pennsylvania, United States

• Accountable for the Agile Transformation for all of CenTrak• Leads Product Delivery to achieve high quality product in conjunction with the Product Management.• Oversees the development and delivery of software solutions from concept to release as well as post-release support with internal and external stakeholders• Key communicator and link between stakeholders, internal customers, product management, engineering, and the scrum teams all major software engineering decisions.• Rigorously develop, analyze, identify, and optimize the company’s agile development and delivery methodologies by applying a continuous improvement methodology driving effectiveness and efficiencies across agile teams• Ensured the software meets and exceeds customer expectations by developing and implementing best practice processes and procedures to successfully launch new healthcare technology products to the market• Establish, manage, publish, and communicate product delivery objectives, OKRs and metrics• Scheduled the needed resources (both human and logistical) for sprint planning, stand-up, sprint review, and the sprint retrospective• Scrum Master for the several software development scrum teams

Fargo, North Dakota Area

* Facilitate the agile and continuous delivery product development process through iteration planning, grooming, daily stand-ups, and retrospective meetings using Scrum methodology * Serve as a Scrum Master for multiple teams within the technology area* Shield the team from obstacles that could impact delivery progress including: the removal of "blockers," negotiating with stakeholders, focusing the team and senior leadership* Help the team self-organize and adopt an attitude of continuous improvement. Look for ways to implement process improvements* Test and maintain software products to ensure strong functionality and optimization* Identify, manage and mitigate risks that may impact the product quality, release schedule, or budget* Partner with the product owner on the delivery of the product vision and ensure delivery aligns with corporate strategy and vision* Work on release planning, capacity and resource planning & using agile tools* Recommend improvements to existing software programs as necessary* Maintain and refine JIRA workflows to support scrum/agile development process. * Work with the entire team to ensure the goals of the software development team are aligned with the business and strategy goals of the company as a whole* Continuously communicate with the team and the stakeholders in order to manage expectations on both sides* Develop, produce, and monitor team performance reports (velocity, estimates vs actual)* Organize timelines in order to facilitate reasonable workloads* Progress tracking for active releases (done vs. remaining, projected completion dates)* Review Release notes, User Guides, and Training material* Implement on-boarding processes for new team members* Inform leadership on key issues that may impact completion, budget or other impediments that may impact quality delivery

Fargo, North Dakota Area

* Adopting appropriate Policies and Procedures to comply with the HIPAA Privacy Rule.* Annually updating Privacy Policies and Procedures* Collecting Business Associate Agreements from all Business Associates and updating any Business Associate Agreements as needed* Monitoring Business Agreements to make sure they are correctly implementing their HIPAA compliance program* Ensuring all HIPAA-related documents and information is correct and up-to-date* Monitoring all covered items for compliance with Privacy Policies and Procedures* Receiving and responding to complaints of alleged non-compliance with the HIPAA Privacy Rule* Working closely with Chief Security Officer* Coordinating the training of all employees that come in contact with PHI* Answering HIPAA-related questions from fellow employees and clients

Fargo, North Dakota

* Manage complex enterprise level software implementation projects for high profile customers* Function as the overall coordinator of day to day tasks and resource assignments* Serve as the project owner from kickoff through customer acceptance * Identify internal and external resources needed (people, technology, facilities) to ensure efficient utilization necessary for successful project delivery* Accountable for customer satisfaction through project life cycle * Create and execute project work plans, including resource scheduling, project leveling and schedule crashing, revising as appropriate to meet changing needs and requirements* Ensures all project tasks and assignments are completed on time and on budget* Ensures all communications are completed including weekly executive status updates* Track and manage project hours in order to remain within approved budget guidelines* Develop and refine implementation methodologies by creating process documentation and templates* Takes a risk management approach to all facets of customer implementation to reduce exposure for all parties involved in the project

Fargo, North Dakota

* Filled the role as the Scrum Master by leading multiple functional teams through the Agile process in the delivery of mission critical, customer facing, enterprise software development projects to our production system * Accountable for ensuring all release/project items are assigned and completed * Responsible for identifying resources needed to delivery on the release/project * Responsible for continual process improvement within the Research & Development department * Coordinate with internal departments towards on-time delivery of software release * Responsible for status updates to cross functional teams and senior leadership* Identifies and manages risks associated with software releases * Ensures the Agile process is implemented effectively and provides coaching and training at the team, department, and company levels to maximize its benefits

West Fargo, North Dakota

* Create and maintain the strategic plan* Help with fundraising activities for the NDAC.* Help executive director review the organization's goals, establish priorities, review finances so that the NDAC functions in a way that best serves its capabilities. * Help govern the organization by broad policies and objectives, formulated and agreed upon by the executive director and employees. * Responsible for taking NDAC Board meeting minutes.

Fargo, North Dakota

* Responsible for collaborating with individuals and teams across the organization as well as with customers to ensure the timely and quality delivery of releases* Charged with improving release processes which ensure customer’s needs for high quality, cost-effective solutions are met, while at the same time, maintaining company values and meeting corporate strategic objectives* Manages the release process end-to-end, from the planning of release content through to actual release deployment to production* Responsible for implementing a Build and Deployment processes and a source control strategy* Negotiate, plan, prioritize and coordinate the application release content and effort base on the project queue* Maintain the current change management process for documenting software release while actively championing and evolving the process to support release management* Defines team member’s roles and responsibilities as well as advise how Release Management will interact with other departments within the company* Oversee the integrated flow of projects through the SDLC and Project Management Life Cycle to ensure the process supports both project and release process and vice versa* Collaborate with teams to ensure the Release Management processes support all legal, audit and regulatory compliance policies* Document and formalize Release Management processes and procedures to facilitate continuous review and improvement* Responsible for training all employees and customers on the Release Management process* Hire, train, manage and mentor staff

Fargo, North Dakota

Fargo, North Dakota

* Developed a strong foundation and understanding of program level practices through extensive project work with Microsoft IT internal applications* Responsible for providing input regarding scope, schedules, resources, constraints, assumptions and risks for IT projects and for developing appropriate estimates* Clearly communicated priorities across project teams to meet schedules and business requirements* Upon escalation accountable for the final recommendation to the business units and IT regarding the decision to release and deploy needed services into production* Scheduled reviews to ensure all stakeholders were aware of the impacts of the software release* Monitored progress of phases by employing appropriate metrics and management reporting* Facilitated all release and deployment related meetings* Coordinated and participated in regular post-implementation review meetings and presented release metrics in order to assist with the evaluation of release quality* Aligned technical solution priorities for projects or services based on the system and solution available* Accountable for removing obstacles and driving for closure on decisions for projects* Coordinated and communicated releases and build problem resolution related to release implementation and deployment to project teams, peers and management * Improved the accuracy and efficiency of Microsoft Dynamics IT deployment process by implementing and maintaining a step by step deployment plan * Identified opportunities for process improvement and took necessary action to document and achieve * Directed Microsoft Dynamics IT deployment team activities by using the software development life cycle (SDLC) process utilizing both waterfall and agile methodologies

Fargo, North Dakota

* Triaged, documented and investigated escalated incidents from first line support* Received, reviewed and responded to server level incidents* Collected and analyzed performance data to provided recommendations for improvement of user experience* Responsible for understanding, supporting and communicating technical implications of issues and events as they relate to the Microsoft Dynamics IT applications* Responsible for creating and maintaining documentation of processes, best practices and technical instructions for production systems * Defined requirements and provided training for production support analysts and business unit team members

Fargo, North Dakota

* Installed, monitored, serviced and tested new and existing telecommunications network equipment, ensuring system responsiveness and stability* Facilitated projects for Microsoft Great Plains telecommunications facilities in the United States as well as internationally* Provided value-added telecommunication training to team members* Responsible for vendor negotiations including contract development and execution* Spearheaded the implementation of the partnership with Great Plains and Valley City State Students

Fargo, North Dakota

* Served as a liaison between IT and business teams, communicating and translating technical issues to business leaders to fulfill customer service objectives* Diagnosed and repaired computer hardware and software* Developed and maintained application documentation