Sue Garber Email & Phone Number

Jericho, Ny, Us

Lead all B to C e-commerce and direct mail order fulfillment operations including warehousing, picking/packing, returns, set building and shipping of a wide variety of household items, perishables, apparel, and horticulture products. Manage all purchasing operations and domestic/international logistics, including freight movement of globally sourced product and order delivery from distribution centers and direct ship vendors to customers. In current role and prior role (as Director, Merchandise Fulfillment):• Head Fulfillment, Logistics, and Purchasing team. • Manage all key supply chain vendors: all major parcel shippers, transportation providers, 3PL warehouses/DCs, direct ship vendors, freight forwarders, customs brokers, packaging supplier, DC building owner• Negotiate new vendor contracts and renewals to obtain most favorable rates and terms. Mitigate GRIs.• Direct all B to C order fulfillment operations. - U.S. distribution center (hybrid in-house/3PL model) - Direct ship vendors in U.S. and Europe. - 3PLs in Canada• Lead inbound and outbound logistics strategy development and implementation.• Minimize costs, streamline operations, improve customer experience.• Develop, monitor, update annual Fulfillment and Logistics budgets.• Routinely collaborate across departments: Product Sourcing, Finance, Forecasting, Customer Service, Consumer Affairs, Marketing and IT.

Jericho, Ny, Us

Promoted through increasingly responsible and broad roles within merchandise fulfillment department. Performance repeatedly acknowledged with CEO Recognition Awards.• Oversaw shipping, returns, and inventory control functions at primary distribution center.• Managed all order fulfillment operations of direct ship vendors.• Spearheaded in-sourcing of food/perishable product fulfillment. Achieved sizable annual savings.• Launched fulfillment operations for startup of a new concept e-commerce site.• Implemented a series of complex projects enabling PCH to “zone skip” customer orders, resulting in significant annual savings.• Managed relationship with critical 3rd party software provider of parcel shipping and invoice reconciliation software used at distribution center.• Proposed, launched, and continue to oversee ongoing corporate program to donate excess food inventory. • Managed British 3PL provider of order fulfillment, returns, customer service, and technology services supporting PCH’s business in the UK.