Modernizing the hospitality industry with affordable innovative technology solutions that improve guest satisfaction, reduce expenses and re-allocate resources, adding value for the owner and asset manager.• Increasing revenue, creating new revenue streams, improving guest satisfaction with innovative technology solutions. Created a new revenue stream making a hotel $25,000 in two months. Saved another hotel 20% on their linen budget and helped retain housekeepers by instituting cashless tipping, increasing a housekeepers wage approx. 29%.• As founding chair of the Innovation & Technology committee for the Ohio Hotel & Lodging Association (OHLA), received national award for committee work in 2022! I led efforts to innovate the hospitality industry through the development of partnerships with technology companies and the implementation of tech solutions. My efforts included building a diverse team of volunteers, conducting a survey of OHLA members to determine the highest needs of the industry, creating a landing page to engage tech companies in submitting solutions, and organizing a panel of industry judges to select winners who presented their solutions at OHLA's annual conference. • Advising technology companies and venture capital firms on go-to-market and scaling strategies, partnered with a manufacturing advocacy group to connect startups with growth services and business consulting, advocated for technology and innovation support from the Ohio Department of Development, and taught blockchain technology and NFTs to an international audience. I have also developed partnerships with Color Coded Labs, the Columbus Urban League, and Ready Robotics to help underserved communities.

Connected innovative technology solutions to the lodging industry throughout the state of Ohio improving the value of the asset for owners. Provided business development bringing 30+ new members to the organization with a value of $120K. Developed blueprint for the Innovation & Technology committee winning national award and recognition for results in 2022.

A versatile executive who oversees business development, sponsorship programs, sales and marketing, and operational components of a 1.8 million square foot convention center. • Grew lead conversion 11%, and room night production 18%.• Leased two vacated food court locations in 2021, with one being a national brand during a crucial time.• Increased service scores to 9.5 out of 10 by initiating the Medallia platform while developing an enterprise wide solution for managing the guest experience. • Grew high yield business by 62%, conventions by 47%, sporting events by 22%.• Created strategy for $140 Million renovation & expansion while concurrently hosting 600+ events.• Grew meetings by 43%, F&B events 32%, and public shows 56% by building strong collaborative and community relationships.

Oversight of multiple properties, while onboarding new GM's and engaging area Marriott branded hotels in community support.•Created processes to boost business development results, increasing profit levels 5%-14% annually.•Implemented sales, marketing, and operational strategies that built and grew guest loyalty by 11% above the brand average and facilitated the retention of staff. •Developed a multi-million-dollar renovation strategy which resulted in RevPar growth of 20% and exceeded debt-service goals by $350K+.

Responsible for oversight of two airport properties, managing through 9/11 crisis, while dispositioning a hotel.•Ensured operational and service excellence with compassion for guests and associates during 9/11 crisis. •Spearheaded cross-functional initiatives achieving new revenue streams through direct involvement with TSA, WCAA, and key airlines resulting in first TSA training site and over $300K sales growth during time of crisis. •Developed and implemented business strategy, systems, and procedures resulting in achievement of highest associate engagement score while increasing guest satisfaction 6%. •Strengthened company profit statement exceeding sales goals by 16%.

Responsible for direct oversight of forty-one (41) hotels in four (4) states with sales exceeding $50M. •Implemented strategic sales initiatives that resulted in exceeding budgeted revenue by 10%.•Established owner/franchisee relationships that resulted in improved extended stay and guest satisfaction results.