Susan Guerra Email & Phone Number

Delray Beach, Florida, United States

• Manage corporate cellular solutions for mid to large companies at LINQ, optimizing mobile device management for cost-effectiveness.• Develop personalized strategies to streamline corporate mobile accounts, resulting in significant cost savings for clients.• Collaborate with clients to understand their unique needs and provide tailored solutions for their mobile communication challenges.

West Palm Beach, Florida Area

Boca Raton, Florida

Global LeaderWe are the business communication experts powering more than 2 billion connections every day, including over 33 million daily cloud connections. We help companies connect, collaborate and take care of their customers anywhere, anytime, over any device. With over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted us with their communication needs. It’s why we hold the #1 market share leader in Europe, the Middle East and Africa and why Garter has recognized us as a Leader in Unified Communications. And offering the best path to the cloud has made us the fastest-growing global cloud communication provider in the world.

Contact Center Cloud Enterprise SolutionsFive9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 delivers secure, reliable, scalable cloud contact center software to help businesses create exceptional customer experiences, increase agent productivity and deliver tangible results.A few company highlights:- Headquartered in San Ramon, CA- Over 13 years experience providing enterprise on-demand call center services- Market Leader in SaaS for Call Centers with over 3 billion Interactions per year

Florida

• Overall responsibility to prospect for new customers in an assigned territory. • Develop relationships with and maintain communications with new businesses.• Identify and qualify sales leads and maintain a strong prospect pipeline.• Provide professional and technical advice to fulfill customer needs. • Retain and grow existing revenues while securing new accounts.• Respond to Request for Proposals (RFPs)

Tropics (Fl And Caribbean)

• Exceeded sales objectives – 107% of annual quota as ASM• Successfully recruited new partners – 125% of goals• Grew territory revenue by 30% • Grew new Partner revenue contributions by 200% from prior year• Established ShoreTel brand awareness throughout Southeast Region • Managed Partner Development to exceed territory expectations

Florida

• Opened South Florida sales and service office.• Successfully launched new market sales efforts.• Exceeded 160% of sales quota in first year.• Developed client solutions through the use of technology to solve business problems. • Exceeded corporate margin objectives in all lines of business

Florida

• Reported to Regional Vice President, Operations. • Full Regional Revenue and Profit and Loss responsibility.• Exceeded company established objectives in revenue, profit and expense control.• Grew Regional Florida revenue from start up operation to more than $4M per year. • Provided monthly financial analysis, service reports and revenue forecasts to management. • Provided direction for all aspects of service and support to more than 1,400 customers.• Performed financial profitability analysis for all new and existing maintenance contracts.• Managed the review and renewal process for all service contract customers.• Provided pre-sales guidance and direction for all new business.• Directly hired and managed a staff managers and technicians.