Susan Etheridge Email & Phone Number

Lingfield

Surrey

Working as a Service Development Manager at Young Epilepsy my focus is around promoting their fabulous education provisions, St Piers School and St Piers College. The School and College cater for students from the age of 5-25 with a range of complex needs and learning difficulties and offers both day and residential provision.The role is interesting and varied and brings me into contact with a range of professionals including Local Authority and SEN leads, school SLTs, charity and support groups and parents via 1-2-1 meetings, conferences and events. As well as promoting the school and college via these channels I am also involved in research into the SEN education sector and the usual range of sales and marketing activity that goes hand-in-hand with this type of role.

Responsible for developing strong relationships with key customers to increase customer loyalty and maximise revenue potential from existing accounts; identifying new opportunities in order to broaden the customer base and increase revenue. This has been achieved by organising attendance at, and going to, industry events, presenting to potential clients and identifying and marketing to selected prospects across a range of sectors. Responsible for budgets and financial reporting for cost centre and ensuring CRM system (Salesforce) is kept up to date.Also responsible for ensuring all products and services meet identified customer needs and remain consistent with the business vision and objectives; preparing customer contracts, tenders and other documentation as required and collaborating with colleagues across the business to ensure regional targets (EMEA) are met.

Responsible for managing key accounts and developing new business in around 1200 Primary and Secondary Schools and eight Local Authorities. Offering curriculum advice, product knowledge and training to schools and LA’s in order to maximise all revenue opportunities. Organising events and presentations from small school cluster groups to larger LA based events. Producing PR & Marketing material to support events and ensuring that all opportunities are advanced in order achieve their full potential. Providing timely and meaningful reports to management. Working collaboratively with colleagues to advance sales opportunities at LA level. CRM leader providing sales systems support to team.

East Grinstead

Responsible for winning new business and looking after existing key accounts in line with company objectives of maximising revenue and maintaining market share. Interrogating database to deliver bespoke customer solutions with maximum revenue potential. Managing pipeline. Lead user on CRM systems. Consistent top performer.

Brighton

Income generation for Brighton charity, Sussex Beacon.

East Grinstead

Responsible for team of four providing bespoke business to business mailing lists for a range of corporate clients. Marketing, advertising and tele-sales and enhancing brand awareness.

Education record

Activities and Societies: Netball team captain, hockey team, rounders team. County trials for netball and hockey.

Education record