Susan Handman Email and Phone Number

Consultant to professional services firms - specializing in CRM, Client Satisfaction Surveys and Project Management. Experienced in CRM and project management training, team motivation, and project delivery. CRM experience includes goal setting, tool selection, data organization, and roll outs. Client Satisfaction Surveys include general satisfaction as well as specifically targeted topics. Statistical analysis is included where merited.Strong skills in delivering large, complex projects with multiple teams of internal resources and vendors.Published articles and frequent speaking engagements.Specialties: Consulting to Professional Services CRM - all componentsSurvey design, processing and analysisProject and process analysisMarketing supportProject formation, leadership and delivery