Sue Palmer Email and Phone Number

Responsible for the planning and execution of logistic services and operational aspects of multiple events, summits, custom meetings and networking events.• Manage all planning aspects of internal and custom events including pre-planning, onsite execution and post event. Specifically, coordination and registration of speakers, attendees and sponsors, sponsor fulfillment, attendee/speaker housing and travel, registration, audio/visual, transportation, food and beverage, entertainment, off site events, tours and chef competitions• Source, negotiate and execute contracts with facilities, hotels and vendors • Work closely with cross-functional teams to develop collateral, print and website information for meeting and event participants• Financial management including budget creation and forecasting of expenses• Initial experience in Digital Event design, implementation and production. Produce live, simulated live and on-demand virtual events and trade shows using multiple technologies. Create event show schedules and run of show documents

Manage all planning aspects of conferences, meetings and events including pre-planning, onsite execution and post event wrap-up.• Planning responsibilities for multiple clients and events• Coordination of general contractor and facility requirements, housing and travel, audio/visual, shuttle bus, food and beverage, security, off site events and VIP events• Manage abstract submissions, speaker invitation letters, confirmation of participation, gathering of presentations, housing and registration needs and post-meeting reimbursements• Management of floor plans, conference sessions and speakers through Event Business Management Software (EBMS)• Source, negotiate and execute contracts with facilities, hotels and vendors • Coordinate with registration department, manage and/or operate registration at select events • Work closely with cross-functional teams to develop and distribute print and website information for conference or event participants, fulfill exhibitor sponsorships and manage exhibitors and clients pre-show and on-site • P&L accountability of several budgets; establish, forecast and reconcile

Responsible for the logistics and operations for all events, including conferences, meetings, trade shows, conventions and indoor/outdoor training classes. 2010 promotion to Director of Event Operations included the additional management responsibilities of registration, conference and housing/travel departments.• Managed operations and logistics of 36 trade shows with training classes, meetings and conferences and 16 one-day training classes • Operations lead for each of the event business groups orchestrating development of production schedules/timelines, logistics, pricing, registration rules and budgets for all events• Led customer service experience for registration department, answered questions or resolved issues for all attendees of events• Sourced, negotiated and executed contracts with facilities, hotels and vendors • Pre-planning and on-site execution of logistics with venue, general contractor and suppliers; including decorations and signage, transportation, event security, food and beverage services, shipments, internal and external staffing and timelines• Bi-annual firefighter outdoor training classes included planning and implementation of: training classes, instructor and equipment/material management, risk management, vendor/supplier relations, logistics, food and beverage, audio-visual, registration, hotel arrangements and transportation• Worked closely with cross-functional teams to develop and distribute print and website information for meeting or event participants, fulfill exhibitor sponsorships and manage exhibitors and clients pre-show and on-site• P&L accountability of a combined $3.9MM operations budget; establish, forecast and reconcile

Responsible for operations and logistics for the 13th largest tradeshow in the United States, as listed in the Tradeshow Top 200 list.• Organized and ran site inspections at convention center and outdoor exhibit and demonstration areas• Produced event requirements for convention center, general contractor, catering, event security, florist, utilities and transportation providers• Managed indoor and outdoor demonstration areas, worked with contractors and suppliers on the logistics of these areas• Negotiated and executed contracts with new and existing vendors• Coordinated with registration department to identify and establish procedures and logistics• Prepared and managed $3MM operations budget; producing quarterly forecasts