Sue Hill Email & Phone Number

Wellington, New Zealand

Currently managing a high volume/high value portfolio covering diverse areas of the business (freight, property, infrastructure, and tourism). Managing, supporting and coaching a team of 7. KiwiRail is a business working through significant change as it develops to meet the current needs of NZ, and the team is continually adapting as the business evolves.

Wellington,Auckland

Promoting prompt cash flow through:- developing, maintaining and implementing credit policy and processes, including risk management, training credit staff and authors, meeting corporate and client reporting needs- horizon scanning and development of long-term strategies e.g. relating to risk, collection, relationships, technological advances- building an effective credit team through recruitment, training, coaching, leading and motivating staff- relationship management with authors and clients- alignment of team philosophy with corporate strategy- contributing to organisation-wide projects, e.g. strategic plan, quality improvement projects, improving client service, software development, training new legal and support staffKey achievements include:- Building the Kensington Swan credit team from scratch. I developed all the policies and processes, and gained the respect of initially sceptical partners. Our effectiveness is reflected in the consistently excellent results we achieve.- I have expanded the client service aspects of the role to a level where my team have become the ‘go to’ people for both internal and external clients. The high standard of client service has had a strong influence on the timeliness of cashflow recovery, and the satisfaction level is reflected in the nature of our strong client relationships.

Wellington And South Island

As Central and South Island Area Credit Manager I:- managed the Wellington and South Island credit teams in line with prescribed international credit policies- managed relationships with VIP clients, and worked with sales teams to maintain excellent client relationships- undertook credit assessments for potential clients, established credit limits, (in collaboration with sales staff) monitoring and risk management.I built excellent relationships with our sales staff, a significant achievement as it meant we could manage risk effectively to avoid situations where clients’ credit was stopped, allowing the sales divisions to maximise their commercial efficiency.I also took a leading role within a team, that developed and implemented a new online, open-item accounts receivable system, which improved financial results and received a Philips international quality award.