Sue Jackson work email
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Sue Jackson personal email
Experienced UX leader accomplished at managing design teams across multiple projects and channels. With 15 years at one of the most successful digital agencies globally and 5 years freelance, I have a track record of delivering best-in-class experiences that delight both the customer and the business. I am passionate about co-creation and work best in cross-discipline teams, often with an embedded client, delivering complex projects within an Agile framework.Clients I have worked with include Barclays, Shell, Pret a Manger, Neiman Marcus, Brightspeed, Sainsbury's, Rolls Royce, Virgin Holidays, Orange and T-Mobile.
High Holly Consultancy Ltd
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Freelance Ux ConsultantHigh Holly Consultancy Ltd Jun 2016 - PresentLondon, England, United Kingdom
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Strategic Lead On A Customer Comms Transformation Project - ContractBsrb Group Sep 2023 - Dec 2023United StatesThe problem was 2000 comms were being sent via 6 channels and managed across 10 departments, creating a disjointed customer experience. The solution was an audit and rewrite of existing comms in new tone of voice and brand identity, in parallel with a reorganisation of comms ownership across the business.
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Strategic Lead On Email CampaignsBsrb Group Jul 2023 - Sep 2023United StatesStrategy Lead on email marketing campaigns for Brightspeed.
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Service Designer For Brightspeed Digital TransformationBsrb Group Oct 2022 - Jul 2023United StatesThis project introduced service design and user centred design thinking to a newly launched US Internet Service Provider. The Service Design team mapped the entire customer lifecycle to identify key customer pain points. This led to collaboration with stakeholders to recommend short and long term opportunities, evangelise a great customer experience and devise solutions in line with brand goals.
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Lead User Experience Designer For Neiman Marcus App And WebsiteSaid Differently Feb 2022 - Oct 2022London Area, United KingdomUX Design of Neiman Marcus web and app buy flow from browsing to conversion. Highlights were the redesign of filters to help customers narrow down to the right product from a huge range, and simplifying the presentation of highly complex fulfillment options from the product page through to the basket and checkout. Ran remote usability testing with key personas on usertesting.com to inform design iteration. -
Lead Ux Designer For Pret Digital TransformationEqual Experts Uk Limited Nov 2020 - Jul 2022London, England, United KingdomJourney development, wireframing and prototyping of Pret's web-based Click and Collect service for the US market. Worked in 2-week sprints with the developers and with close collaboration with the app designer and lead researcher to inform and iterate designs. -
Senior User Experience DesignerPitch Gauge Sep 2020 - Oct 2020London, England, United KingdomI delivered user journeys and wireframes for a US based roofing app start up. -
User Experience LeadVmly&R Sep 2019 - Oct 2019London, England, United Kingdom -
Sabbatical/Online RetailerSelf-Employed Jan 2018 - Sep 2019London, United Kingdom
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Senior User Experience ConsultantBcg Digital Ventures Jan 2017 - Jul 2017London, United KingdomLead designer on the incubation phase of a disruptive b2b proposition for Shell Marine. This involved working with data scientists and fleet managers to identify the painpoints surrounding vessel engine oil replenishment in ports. These insights were then used in ideation, validation and concept creation. -
Ux Consultant (Contract)The Halal Dining Club Sep 2016 - Dec 2016London, United KingdomUX design and consultancy for a restaurant listing start-up.
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Group User Experience DirectorAkqa Oct 2011 - Jun 2016London, United Kingdom -
Senior User Experience ArchitectAkqa Oct 2006 - Oct 2011London, United Kingdom
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User Experience ArchitectAkqa Sep 2000 - Oct 2006
Sue Jackson Skills
Sue Jackson Education Details
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Economics -
Bury Grammar School (Girls)
Frequently Asked Questions about Sue Jackson
What company does Sue Jackson work for?
Sue Jackson works for High Holly Consultancy Ltd
What is Sue Jackson's role at the current company?
Sue Jackson's current role is Experience Design Lead.
What is Sue Jackson's email address?
Sue Jackson's email address is su****@****e.co.uk
What schools did Sue Jackson attend?
Sue Jackson attended University Of Leicester, Bury Grammar School (Girls).
What are some of Sue Jackson's interests?
Sue Jackson has interest in Cooking, Yoga, Resistance Training, Sailing, Running.
What skills is Sue Jackson known for?
Sue Jackson has skills like User Experience, Information Architecture, User Experience Design, User Centered Design, User Interface Design, Interaction Design, Heuristic Evaluation, Experience Design, Wireframes, Persona, Wire Framing, Digital Strategy.
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Sue Jackson
Product & Primary Education Specialist With Experience Of Saas Development And Digital Curriculum Content CreationUnited Kingdom
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