Susan MakinsonProgram Manager National Accounts/WYCO Field Servicessmakinson@cox.netOver 15 years experience as a Project Manager/Account Manager including: Wireless Communications, Information Technology, Site Development, Government Relations, Outside Plant Construction, Contract Management and Offshore Procurement. Strongest attributes are customer advocacy, building strategic relationships, analytical thinking and being task oriented.► Major Accomplishments:• Analyzed and identified critical path for over 200 wireless projects (AT&T and Verizon). Set priorities, defined scope, schedule and budget to ensure timely achievement of forecasted milestones.• Managed site acquisition team and implemented standardized site acquisition process including site selection and qualification (SCIPs and QSCIPS), leasing, regulatory, zoning and permitting.• Managed the daily operations and escalations for enterprise-level voice and data networks (team of 18 engineers).• Reduced department budget by 25% through process improvement, capacity planning and negotiation of lower service rates with vendors without compromising existing levels of service.► Value Propositions:My extensive background in wireless and project management enables me to set clear direction, create viable solutions and drive project execution to meet customer objectives. Sound Due Diligence practices and contingency planning allow me to ensure timeliness and budget constraints in my projects. Creative problem solving, strong task management skills and a tenacious nature are attributes that have served me well throughout my career.Passionate about Customer Service. My approachable personality allows me to connect with people and build strong relationships. I enjoy coaching and mentoring my team and sharing my knowledge of process improvement and best practices. Accountability, a strong work ethic and pro-active client follow up creates trust, confidence and assurance in my abilities.