Provided food service and customer engagement, which increased customer satisfaction with their dining experience.Set up and organised restaurant dining areas to ensure all materials were easily accessible, resulting in a timely and efficient customer experience for patrons.Strong understanding of the menu and restaurant services ensured that I was able to address patron questions, and problem solve where necessary to ensure customer satisfaction.Roles of additional responsibility:As Pass leader, I collaborated with the head chef to coordinate timely food output, thus decreasing wait time for patrons.

-Coordinated and managed corporate events, weddings and deliveries, which resulted in the construction of streamlined processes to increase productivity.-Collaborated and negotiated with customers to ensure all events and catering packages aligned with their specific needs. Customers were satisfied with the product we delivered and recommended our services to others, thus increasing business revenue. -Utilised my sales experience and engagement in market research to configure quotes and package pricing, including payment terms and discounts. This increased the company's evolution of personalised products and services. Managed multiple projects with competing deadlines, thus demonstrating time management and problem solving skills, and adaptability.-Coordinated the events calendar, including the end-to-end process of lodging and monitoring customer orders, evaluating product quality, and scheduling of delivery time frames. Built and nurtured client relationships through consistent and transparent communication, including feedback processes. This data was used to increase product quality and service offerings. Designed and implemented marketing campaigns on Mailchimp, which focused on targeted promotions, and capitalised on special occasions. This contributed to an increase in bookings and busines revenue.

- Successfully coordinated VIP functions, weddings, celebrations, and corporate events.- Oversaw staff members, ensured proper venue setup and managed event materials.- Maintained direct communication with event organizers and managed assistant staff.- Collaborated with the chef to ensure food preparation and service ran smoothly.- Managed time delays and ensured all event deadlines were met.- Conducted post-event feedback sessions for continuous improvement.

- Organized and coordinated VVIP areas at Arena Corinthians and Morumbi during America Cup 2019.- Coordinated with local security to arrange access and restricted area badges for FIFA Presidents and Directors.- Managed a team of promoters and guest services for a stadium area accommodating 4,000 fans.

Organised, planned, and executed corporate events to deliver high quality experiences that fulfilled customer needs.Monitored, supported, and developed briefings for the creative team, ensuring the development of products and marketing campaigns that were on brand and responded to our client market.Coordinated the budget and logistical management of facilities and materials, including cost surveys, gifts, certificates, supplier payments, and inventory. This resulted in the creation of streamlined processes for company spending.Hired and managed suppliers and promoters, which ensured strong partnerships and the delivery of products and campaigns that achieved business objectives. Collaborated and led multiple campaigns across the country, navigating competing deadlines to increase customer satisfaction.

Supported the hospitality team for National and International shows ensuring all customers in the Cabin sector were looked after, which resulted in customer satisfaction. Established and maintained relationships with the customer base, which created opportunities to gain feedback and insight that was used to improve customer experience.Conferred with the security team to ensure the safety and comfort of guests.

Served as a Casting Producer, responsible for hiring and managing a team for field actions.- Managed recruitment, selection, training, payment control, and event monitoring.- Handled quotations, reports, and event preparation for 300-500 guests.

-Coordinated the monthly updates of mailing, email marking, customer support responses, and customer targeting to drive sales and achieve business objectives. -Collaborated with the creative department to create quotes for promotional materials, and monitored art development to achieve marketing deadlines, which increased business revenue. Collaborate with commercial management to construct sales reports and contribute to business data analytics and establishment of sales targets. -Provided customer support to suppliers and sellers across the country to achieve sales goals. Participated in and organised fairs, such as Feicon Bitmat and Revestir, and the annual internal sales convention, resulted in increased visibility of our products and services.-Collaborated with the finance department to manage routine follow-up orders, and after-sales follow up to increase customer satisfaction and retention.

Controlled and categorised all published offers, and conducted daily reviews and updates of the website to ensure all content and promotions were applicable and correct. Completed and reviewed product sheets, which assisted in streamlining administrative processes.Prepared reports, utilised search optimisation tools, and conducted product research to ensure all offers aligned with the online stores. This also contributed to business evolution and growth in accordance with market needs.

Demonstrated exceptional verbal and written communication skills when dealing with customers, increasing satisfaction. Controlled advertising material, which generated new business. Provided administrative assistance to the Media and Graphic Production departments and the Finance department, including management of accounts payable and receivable documentation. Responsible for creating quotes, management of gift distribution and job worksheets, which contributing the smooth running of business operations.