• Generate, develop, provide data and reports, including scheduled and ad-hoc• Coordinate special projects and programs as requested, assist with opening Pain Clinic and completing all necessary EPIC training necessary for clinic operations• Participate with updating, revising or creating Department policies stored with PolicyTech• Prepared, maintained, tracked, and oversaw a variety of files, reports, and records to ensure accuracy and continuity• Create and provide reports for annual DNV survey's, and for ongoing Centers of Excellence applications and ongoing requirements• Charge GI Lab charges as necessary and/or reconcile (EPIC)

• Maintained Salesforce® Database as System Administrator, generated, provided data and reports, including scheduled and adhoc• Developed Standard Operating Procedures to support processes• Maintained Broker relations: drafted and produced communication letters, e-mails, and payment statements; reviewed and executed broker contracts; and issued broker payments for referral program• Participated as a strategic partner and power user in the development, training, and execution of ImageNow® system to include electronic copies of enrollment forms and broker contracts• Coordinated special projects and programs as requested, using such company tools as Business Objects® and Salesforce®• Participated in Kaizen process improvement events to streamline sales application processes, assisted in developing and revising department flow charts using Visio• Prepared, maintained, tracked, and oversaw a variety of files, reports, and records to ensure accuracy and continuity• Created and provided reports for annual CMS Compliance and audits while ensuring mandatory timelines were met; acted as CMS Audit contact to facilitate process used to meet Medicare reporting requirements• Imported daily disenrollment files to Access database to assign Customer Advisor daily work, assisted with researching and speaking with disenrolled members to gauge member satisfaction• Contributed to outbound call effort to new Medicare plan members, verified plan benefits and member understanding

• Assumed Salesforce database maintenance and reporting responsibilities when Manager left• Coordinated special projects as requested, generated and provided data and reports• Maintained Medicare broker agreements and annual testing• Worked with IT to develop an electronic filing system within ImageNow® for maintaining Broker Contracts, copies of referral forms and copies of annual MIPPA testingreports

• Tracked leads and sales for Sales Team and Management• Coordinated special projects as requested, generated and provided data and reports• Assisted with incoming sales calls and scheduled appointments for Sales Team• Supported Sales Manager, Group Sales Manager and cross-trained to support Executive Admin as needed

• Created and maintained member Access database• Cross-marketed and sold Women's Care products and services, including herbal remedies• Managed office and maintained financial records, deposits and charges• Designed and produced department brochures, flyers and correspondence• Generated and provided data and reports