Customer Excellence Executive
CurrentSedex is a global organisation that helps companies improve ethical and responsible business practices in their supply chain. We use Technology and Data to help businesses stand for human rights. MAIN RESPONSIBILITIES:• First point of contact to provide Sedex related information and assist with system related technical email and phone queries • Welcoming new suppliers and guide them in the use of Sedex tools & services.• Engaging and promoting any new platform, tools & services launches with customers.• Provide guidance and training.• Deliver excellence in service and experience each and every time ensuring suppliers renew on time.• Promote the benefits of Sedex membership and support customers in maximising the value of Sedex.• Log and process all member related enquires within the CRM system.