Suellen Sherlock Email & Phone Number

London, England, GB

London, England, United Kingdom

London, United Kingdom

Responsible for defining the enablement strategy for the GTM teams. Partnered closely with cross functional senior leaders (Sales, Customer Success, Marketing, RevOps, Product) to define and deliver enablement programs focused on improving the execution of the sales process to help support and promote revenue growth.

Strategic partner to the VP of Customer Success to enable the team on new Customer Success motions and playbooks; also responsible for defining and executing the onboarding program.

London, United Kingdom

Managed renewals and upsell opportunities of 20+ strategic and global customers across a variety of industries, including some of the companies largest and highest profile accounts. Also defined an adoption framework to support my book of business that then became a standard CS program for all strategic accounts. Trained customers on product and enabled.

London, United Kingdom

Managed and led the transformation of the Professional Services team, as they merged into Customer Success.Trained the team on commercial aspects of customer success, defined strategic new service offerings, and managed renewals and upsell opportunities for 15+ strategic accounts.

Responsible for defining and executing the adoption programs for large transformational projects focused on introducing cross functional prototyping into the product development process for the companies largest and most strategic customers. Also provided internal thought leadership and direction regarding Change Management and Program Management; enabled.

Responsible for the strategic planning and definition of a product development processfocused on including user input into the design process. Was the key liaison betweeninternal/external stakeholders, development team, and senior leadership.

Responsible for overall account management and growth post sale; worked with customers to create adoption strategy and roadmap, and provided on-going support and enablement to help ensure customer success.

Introduced and championed the concept of user experience design (UED) into the product development process; was the first UED hire for the organisation; established a UED Centre of Excellence, and implemented UED best practices across the organisation.Also responsible for the strategic planning, design, and execution of the next generation of Westfield’s.