Sue Thomas Email & Phone Number

Kingston, Ontario, Canada

Kitchener, Canada Area

Successfully led team of Benefits Administration Consultants across three provinces. Worked closely with IT to prioritize work efforts and achieve client commitments. Drove client specific service level agreements. Worked to identify and drive process improvements to reduce turn around time and risk, and improve customer experience. Directly engaged with.

Waterloo ON

I was an active project manager securing new customers and driving multiple large scale projects simultaneously to successful outcomes. Part of this dynamic role was to present to prospective clients our product offering and showcase project management methodologies to demonstrate success. When a customer decided to partner with Manulife to deliver their.

Waterloo ON

I was responsible for overseeing daily productivity, quality assessments and initiating process efficiencies for a team of 55 representatives.

Brantford ON

Engaged leader who was part of a team that established a world-class inbound call centre for a global telecommunications firm. I was accountable for all daily operations and managed a team of 17 who in turn, led over 500 employees. Performance management, recruiting and onboarding, and growth was the main focus in this role.