Converting sales enquiry calls into bookings.Prioritising emails.Speaking to direct customers concerning new and existing travel.Arranging travel amendments and upselling additional journeys.Proficient in Galileo, Atlantis and in house booking and invoicing systems.Achieved department high sales in first month.

Demanding high volume call centre taking new bookings and converting to sales.Proficient in Elgar, Galileo and in house booking systems.Making travel amendments.Ensuring excellent customer service.Competitive sales atmosphere.Selling complicated continental train journeys to travel agents and the general public.

Developed, launched and managed new cruise department for OTC.Launched the UK’s first Disney Cruises travel agent “fam” rates. The role was expanded to develop world-wide product.Negotiated IT rates in order to package exclusive holidays for OTC website and “white label” partner site. These rates were used for OTC to launch the UK’s first build your own holiday booking technology. Contracted fares with UK tour operators to promote their products through various online and… Show more Developed, launched and managed new cruise department for OTC.Launched the UK’s first Disney Cruises travel agent “fam” rates. The role was expanded to develop world-wide product.Negotiated IT rates in order to package exclusive holidays for OTC website and “white label” partner site. These rates were used for OTC to launch the UK’s first build your own holiday booking technology. Contracted fares with UK tour operators to promote their products through various online and traditional media.Good working relationship with suppliers. Obtained special offers for the travel trade and closed user groups from suppliers which allowed suppliers to sell distressed inventory.Ensured product was priced correctly and responded quickly to currency fluctuations. Responsible for cross-media marketing including Reader’s offers for National newspapers, product for closed user groups, websites and travel industry press.I trained sales staff on new products and offers.https://www.campaignlive.co.uk/article/marketing-mix-brand-manager-week/69355 Show less

Sold high value cruises in a highly competitive environment. I was consistently one of the highest acheiving sales people.I helped trained new staff.Developed new cruise product to sell.Part of the marketing team.

Sold European rail tickets and passes to the American market.Processed orders and handled ticket stock.Booked and printed tickets using Amadeus GDS.Trained on Amadeus in Frankfurt, Germany.