Sue Marryott

Sue Marryott Email and Phone Number

Digital Transformation Leader | Change Management Expert | Salesforce Alumni - Customer Success | Veteran Advocate @ Aimpoint Technology
Sue Marryott's Location
Annapolis, Maryland, United States, United States
Sue Marryott's Contact Details

Sue Marryott personal email

n/a
About Sue Marryott

I lead transformation and inspire change. It's what I love to do. I specialize in Salesforce implementations with experience on both sides of the table.I focus on adoption and change to help you make the most of your IT investment. There's a balancing act between short-term progress, positive change, and long-term vision. I bring that balance, some infectious positivity and a well-orchestrated plan to any team, project or brand. Every customer is different, every goal has its dependencies, and I intimately understand the core tenants of success and how to apply them. Over the years, my greatest successes have come from combining my instinctive ability to lead teams, with my love for organization & program management. During my six years at Salesforce my team experienced an unprecedented 30% growth year over year. We had to constantly scale to align with our growth, especially with peak demands throughout COVID. My role in Customer Success was an ideal place to advise strategic customers on how to optimize their investment, transforming their people, process and technology.My personal and professional experiences come down to this: * I am a huge Salesforce Evangelist. I love seeing how technology literally transforms your business, your teams, your processes. Such a game changer.* I thrive in that whole part-art/part-science space of digital modernization and believe that taking care of your people is paramount.* I am a good storyteller. That started in my kitchen as a child, but Salesforce let me win a few contests doing it, too. * I can build an incredible team from scratch with not a ton of resources and a lot of heart. * I really enjoy the personalization of solutions and navigating the ever-changing landscape of technology.* I've always been drawn to training. There's nothing better than helping people up-skill and learn something new. * Oh, I can't have any caffeine! It's not pretty, trust me. Need expert advice on how to turn your vision into reality on your Salesforce project? You've come to the right place! Reach out to smarryott@aimpointtechnology.com and let's talk about it over coffee, just make it a decaf!

Sue Marryott's Current Company Details
Aimpoint Technology

Aimpoint Technology

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Digital Transformation Leader | Change Management Expert | Salesforce Alumni - Customer Success | Veteran Advocate
Sue Marryott Work Experience Details
  • Aimpoint Technology
    Sr. Managing Director - Change Management And Pmo
    Aimpoint Technology Aug 2023 - Present
    Annapolis, Maryland, United States
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  • Salesforce
    Success Manager, Director
    Salesforce Aug 2018 - Mar 2023
    Annapolis, Md
    Thrived as a strategic partner to key customers applying a deep understanding of all phases of Salesforce implementation to help drive success, achieve desired outcomes, reduce risks and offer creative solutions. Contributed to 30% YoY growth in account revenue, success plans and services over a 5-year period.Guided and supported large-scale implementations for multi-year, multi-phase projects where Governance, Operations, Strategy and Team Development assistance directly impacted long-term Center of Excellence operating model initiatives. Supported $15M ACV book-of-business across NJ, DE, MD, VA, NC, FL.Developed personalized success plans for hundreds of customers to realize exceptional business value, achieve high adoption against multi-cloud investments and guide their journey to support their overall vision. Adapted advice based on customer maturity for an achievable phased approach.Led custom learning series designed to foster individual and team skills development at scale. Cultivator of content, teacher and guide for all stages of the Customer journey. Host to a monthly multi-agency user group.Built deep and trusted connections across portfolio winning hearts and minds and contributing to customer retention and loyalty within Global Public Sector Operating Unit. < 10% avg. annual attrition.Key member of Salesforce’s frontline response for mission-critical delivery during the unprecedented scale of Vaccine Management, Contact Tracing, Grants Management and Unemployment Assistance applications throughout the peak of COVID. Expertly guided customers on best practices with Salesforce performance, scale and security during an exponential growth period with triple-digit increases. Advised, aligned and partnered with C-Suite and key stakeholders to achieve business value through quarterly business reviews while orchestrating engagements to solve their biggest challenges.
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  • Salesforce.Org
    Success Engagement Director, Nonprofits
    Salesforce.Org Jun 2017 - Aug 2018
    Annapolis, Md
    I get to pull together all the great experiences I've had implementing Salesforce to date and share that knowledge with our incredible Nonprofit Customers to help them be successful on the Salesforce platform. I make technology relatable, adoption comfortable and show how transformation can be made possible. - Pre-sales resource to engage with our largest Customers on implementation success- Change management expert to advise Customers on 7 Domains of Success: Vision & Strategy, Success Metrics, Roadmap development, Sponsorship & Governance, Adoption, Process, and Technology & Data Strategies- Recommend Success Cloud services, where appropriate, to facilitate best practices & true platform expertise - Trusted Advisor to 2 large Field Teams. Support their largest deals and most strategic Customers to ensure success.- Align the right Partner or AppExchange Product for large multi-year, multi-phase projects
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  • Enterprise Business Partners
    Sr. Director, Salesforce.Com Solutions
    Enterprise Business Partners Mar 2017 - May 2017
    Columbia, Maryland
    Led an exceptional team of 26 Salesforce professionals across all major project roles, including a majority of full-time staff, plus local and offshore consulting partners. Balance resourcing of the Salesforce Solutions Team (SST) members across one or more of our 23 active project teams. Foster and hone individual skills, provide challenging opportunities and growth paths in order to develop a fully engaged, motivated and committed team. Oversaw Enterprise’s large-scale Salesforce organization comprising of four orgs, supporting 30+ business departments, 40+ custom Apps, 1,000 users, six Communities/Portals, 10+ AppExchange products and partners; managing a combined $17B in Financial Services and Asset Management. This large network, new operating systems and critical acquisitions have contributed to a complete transformation of the business. Project Implementation Highlights• Most Complex: Led the solutions architecture and Salesforce development of our internal “EPIC” Application that manages $17B in real estate transactions. The system was built to handle day-to-day operations that span a complex, 20-year life cycle across 10 different departments. This 16-month mission-critical implementation created the baseline systems architecture in our main org that has paved the way for a state-of-the-art document management system (ECM), six partner Communities, and more in a constant quest to attain ‘one version of the truth’ within our operating system. • All-time Favorite: Detroit Land Bank Authority (DLBA) Professional Services project. Spearheaded an 11-week city-level transformative project aimed at developing a rapid solution to address Detroit’s unprecedented property and housing crisis. Designed a centralized system on the Salesforce platform for DLBA to manage their 400K properties so that they could deliver on the daunting task of returning Detroit’s vacant, abandoned, and foreclosed property back to productive use.
  • Enterprise Business Partners
    Salesforce.Com Architecture & Solutions / Manager Of Customer Success
    Enterprise Business Partners May 2011 - May 2017
    Columbia, Md
    • Salesforce.com Solutions Architect - Develop solutions, design system applications for multiple business lines, create user interface and experience, lead a team of developers as part of an extensive Salesforce.com conversion effort to consolidate & retire silo’d legacy systems. Lead all infrastructure projects to maximize standardization across the system, while reducing code and overall development time. Strategic thinker offering quick and viable solutions to business problems.• Customer Success Manager (CSM) - Manage, lead and direct team supporting 12 business applications, 625 internal users & 2,000+ Portal/Community users on Salesforce.com platform. Enthusiastically approach systems support and management. Passionately build and deliver an exceptional user interface and drive customer success through training, onboarding and creative programs. • Full SDLC Project Mgt - Involved in all aspects of the software development lifecycle. Develop user stories, track, prioritize and deploy backlog items in sprints through JIRA and Agile development methodology. Create and publish release notes and metrics. Regularly monitor IT roadmap and continue to fine-tune work against the company’s strategic plan. Help SWE Management simultaneously balance 13 development teams and 20 active projects.• Model Leader - Regularly host Maryland User Group meetings. 2014 "Lead From Your Seat Award" nominee for individual recognition serving as an innovator, thought leader and model leader for other staff members. 2014 "Spirit of Enterprise Team Award" nominee in recognition for teams going above and beyond, striving for excellence and positive results.• CRM Systems Administrator - Manage team whose collective efforts close 1,000+ help desk tickets per year and develop hundreds of new features for users. Achieved an 82% decrease in time to close tickets within the first year. Keep Sr. Mgt up-to-date with daily automated dashboards and monthly release notes for sprints.
  • Enterprise Business Partners
    Director, Salesforce.Com Solutions
    Enterprise Business Partners Mar 2015 - Mar 2017
    Columbia, Md
  • Intergis Llc
    Salesforce.Com Administrator / Manager Of Corporate Training
    Intergis Llc Jan 2008 - Feb 2011
    KEY ROLES AND RESULTS:• Salesforce.com Systems Implementation – Planned, executed, drove adoption and optimized the implementation of a multi-phase, multi-layered CRM System deployment. Increased efficiencies, streamlined processes, established best practices, and ensured the validity of data. Implemented Salesforce.com Service Cloud, Cases and Asset Management. Enhanced service levels and increased call volumes by over 20%/day.• Salesforce.com CRM Administrator – Established new levels of cross-departmental synergies, expanded communication efforts, and provided immediate knowledge transfer by combining redundant, outdated and labor-intensive processes into one cohesive database. Managed profiles & page layouts, designed workflows & custom formulas, utilized AppExchange services where appropriate for automation. • Mgr of Corporate Training – Championed support to the entire organization through the creation of online resource centers, product launch leadership, dynamic presentations, corporate collateral and relevant training programs. Executed company-wide CRM systems training to promote daily usage and foster adoption. Documented and published processes.• Change Management – Held critical role in the transition of a four-company merger through extensive rebranding efforts. Helped in design, creation and support of new website. Facilitated new company culture, streamlined processes across all departments, optimized evolving product lines, and cultivated individual and company success though training. • Sales Support – Expertise in Microsoft® Office Suite and other systems enabled the quick and concise creation of training materials, presentations, sales documents, user manuals and other essential collateral from start to finish for the release of 10 web-based products and solutions. Improved office communication through authoring documents, spreadsheets, forms, training materials, and user manuals.
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  • Raymarine
    National Sales Trainer
    Raymarine Jan 2001 - Jan 2008
    KEY ROLES AND RESULTS:• National Sales Trainer – Thrived as a steward to a worldwide network of dealers, a resource of history and knowledge for new employees and a friendly face for inquisitive users at countless trade shows for over 7 years. Headlined and facilitated an annual 12-city National Sales tour to promote new products, increase knowledge and provide hands-on experience to a vast network of dealers, positively impacting and increasing company sales, profits and exposure. • Onboarding – Trained and guided all new hires. Created first dedicated Training Department for Raymarine allowing quick assimilation with all new hires incorporating them comfortably into their roles. Set the standardization and best practices of new employees, became trusted company role model and mentor while maintaining positive relationships throughout all company divisions. • Support Key Accounts – Managed projects and events that fostered the training and development of top O.E.M.’s, Retailers and Professional Staff. Provided leadership for essential business initiatives in government sectors with efficiency and effectiveness. Attended dealer meetings and maintained support with model year changeovers.• Product Launch – Launched over 25 products and 4 major product lines, developed film, video and online training materials. Provided selling features and competitive information for quick market penetration. Authored and designed creative sales training presentations to excite audiences. Created companion materials for support and follow-up.• Online Learning – Developed web-based sales and technical training programs to validate dealer certification programs through a learning management system (LMS).
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Sue Marryott Skills

Product Development Business Systems Analysis Salesforce.com Project Management Business Analysis Product Marketing New Business Development Sales Management Strategic Planning Account Management Product Management Process Improvement B2b Marketing Strategy Saas Contract Negotiation Crm Direct Sales Integration Requirements Analysis Professional Services Project Planning E Commerce Enterprise Software Cross Functional Team Leadership Training Leadership Cloud Computing Management Sales Selling Program Management Business Intelligence Business Process Improvement Start Ups Solution Selling Agile Methodologies Business Development Change Management Team Management Vendor Management Software Project Management Strategy Networking Lead Generation Databases Competitive Analysis Business Process Customer Relationship Management

Sue Marryott Education Details

Frequently Asked Questions about Sue Marryott

What company does Sue Marryott work for?

Sue Marryott works for Aimpoint Technology

What is Sue Marryott's role at the current company?

Sue Marryott's current role is Digital Transformation Leader | Change Management Expert | Salesforce Alumni - Customer Success | Veteran Advocate.

What is Sue Marryott's email address?

Sue Marryott's email address is sm****@****rce.com

What schools did Sue Marryott attend?

Sue Marryott attended University Of Delaware.

What skills is Sue Marryott known for?

Sue Marryott has skills like Product Development, Business, Systems Analysis, Salesforce.com, Project Management, Business Analysis, Product Marketing, New Business Development, Sales Management, Strategic Planning, Account Management, Product Management.

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