Sue Marryott Email & Phone Number

Annapolis, Maryland, United States

Annapolis, MD

Thrived as a strategic partner to key customers applying a deep understanding of all phases of Salesforce implementation to help drive success, achieve desired outcomes, reduce risks and offer creative solutions. Contributed to 30% YoY growth in account revenue, success plans and services over a 5-year period.Guided and supported large-scale.

Annapolis, MD

I get to pull together all the great experiences I've had implementing Salesforce to date and share that knowledge with our incredible Nonprofit Customers to help them be successful on the Salesforce platform. I make technology relatable, adoption comfortable and show how transformation can be made possible. - Pre-sales resource to engage with our largest.

Columbia, Maryland

• Led an exceptional team of 26 Salesforce professionals across all major project roles, including a majority of full-time staff, plus local and offshore consulting partners. Balance resourcing of the Salesforce.
• Most Complex: Led the solutions architecture and Salesforce development of our internal “EPIC” Application that manages $17B in real estate transactions. The system was built to handle day-to-day operations that span a.
• All-time Favorite: Detroit Land Bank Authority (DLBA) Professional Services project. Spearheaded an 11-week city-level transformative project aimed at developing a rapid solution to address Detroit’s unprecedented.

Columbia, MD

• Salesforce.com Solutions Architect - Develop solutions, design system applications for multiple business lines, create user interface and experience, lead a team of developers as part of an extensive Salesforce.com.
• Customer Success Manager (CSM) - Manage, lead and direct team supporting 12 business applications, 625 internal users & 2,000+ Portal/Community users on Salesforce.com platform. Enthusiastically approach systems.
• Full SDLC Project Mgt - Involved in all aspects of the software development lifecycle. Develop user stories, track, prioritize and deploy backlog items in sprints through JIRA and Agile development methodology. Create.
• Model Leader - Regularly host Maryland User Group meetings. 2014 "Lead From Your Seat Award" nominee for individual recognition serving as an innovator, thought leader and model leader for other staff members. 2014.
• CRM Systems Administrator - Manage team whose collective efforts close 1,000+ help desk tickets per year and develop hundreds of new features for users. Achieved an 82% decrease in time to close tickets within the.

Columbia, MD

• KEY ROLES AND RESULTS:
• Salesforce.com Systems Implementation – Planned, executed, drove adoption and optimized the implementation of a multi-phase, multi-layered CRM System deployment. Increased efficiencies, streamlined processes.
• Salesforce.com CRM Administrator – Established new levels of cross-departmental synergies, expanded communication efforts, and provided immediate knowledge transfer by combining redundant, outdated and labor-intensive.
• Mgr of Corporate Training – Championed support to the entire organization through the creation of online resource centers, product launch leadership, dynamic presentations, corporate collateral and relevant training.
• Change Management – Held critical role in the transition of a four-company merger through extensive rebranding efforts. Helped in design, creation and support of new website. Facilitated new company culture.
• Sales Support – Expertise in Microsoft® Office Suite and other systems enabled the quick and concise creation of training materials, presentations, sales documents, user manuals and other essential collateral from.

• KEY ROLES AND RESULTS:
• National Sales Trainer – Thrived as a steward to a worldwide network of dealers, a resource of history and knowledge for new employees and a friendly face for inquisitive users at countless trade shows for over 7.
• Onboarding – Trained and guided all new hires. Created first dedicated Training Department for Raymarine allowing quick assimilation with all new hires incorporating them comfortably into their roles. Set the.
• Support Key Accounts – Managed projects and events that fostered the training and development of top O.E.M.’s, Retailers and Professional Staff. Provided leadership for essential business initiatives in government.
• Product Launch – Launched over 25 products and 4 major product lines, developed film, video and online training materials. Provided selling features and competitive information for quick market penetration. Authored.
• Online Learning – Developed web-based sales and technical training programs to validate dealer certification programs through a learning management system (LMS).