Sue Mcintosh Email & Phone Number

Wilmington, Mass.

Swampscott, Massachusetts

A side business where I teach people how to use the software on their computers in their home on their computers. Whatever they want to learn how to do I can teach them, even if I need to learn it myself first. I also assist in buying new hardware, repairing hardware, upgrading and keeping the system clean and functioning as if it were new.

Stratham, Nh

At Timberland I worked the overnight shift 3 nights/week. I monitored over 15 AS400 partitions, over 5 AIX systems and numerous windows and linux servers for issues using HP Openview. I then reported those issues using ServiceNow tracking/reporting software and maintained communication with the offshore support vendor to ensure the problems are rectified in a timely manner. Other tasks included sending backup media offsite for storage, updating documentation, maintaining tape libraries and… Show more At Timberland I worked the overnight shift 3 nights/week. I monitored over 15 AS400 partitions, over 5 AIX systems and numerous windows and linux servers for issues using HP Openview. I then reported those issues using ServiceNow tracking/reporting software and maintained communication with the offshore support vendor to ensure the problems are rectified in a timely manner. Other tasks included sending backup media offsite for storage, updating documentation, maintaining tape libraries and maintain Help Desk coverage during offshift hours. Show less

Andover, Mass.

Monitor all systems in the server farm using Spectrum, DSView, and Aperture. Process trouble tickets and Change Management using HP OpenView and BSMT. Remove and/or replace servers, hard drives, reseat hard drives etc. as needed to resolve issues. Reboot servers as requested. Remove, replace and process backup media and send offsite for storage using Tivoli TSM and SecureSync.

Assisted Lead and Manager. Helped train and groom less experienced operators.Maintained production schedules in a multi-processor multi-machine AS400 environment.Performed nightly full system backups. Used MIMIX to keep all systems data safe. Re-wrote all system documentation that enabled Partylite to pass the Sarbanes Oxley audit.Upgraded all systems from V4R5 to V5R4.

Sole computer operator for a 510 and 720 AS400 for a Stock Transfer company. Also served as Network Administrator of a 30 PC user network.Resolved job accuracy issues by documenting all AS400 and Network job procedures. Enhanced user proficiency by purchasing and installing 25 PC's. Configured with Client Access for the AS400, setup Norton Antivirus and added them to a Windows NT network. Setup Internet access using Esoft Instagate EX on a DSL line to provide Email and Firewall… Show more Sole computer operator for a 510 and 720 AS400 for a Stock Transfer company. Also served as Network Administrator of a 30 PC user network.Resolved job accuracy issues by documenting all AS400 and Network job procedures. Enhanced user proficiency by purchasing and installing 25 PC's. Configured with Client Access for the AS400, setup Norton Antivirus and added them to a Windows NT network. Setup Internet access using Esoft Instagate EX on a DSL line to provide Email and Firewall support. Documented all processes and Hardware/Software serial numbers for licensing requirements.Supplied all in-house Help Desk Support for all AS400 and PC issues. Show less

Supervisor of AS400 OperationsOperations Supervisor for a busy catalog warehouse. Supervised 6 people in a 24/7 shop.Resolved accuracy issues by documenting all processes and procedures. Ensured proper report distribution by proper documentation. Monitor daily production on a 320, 510 and 720 AS400's. Verified successful backups & maintained tape rotation to offsite storage.Resolved file restoration issues by developing a backup strategy and offsite rotation for all… Show more Supervisor of AS400 OperationsOperations Supervisor for a busy catalog warehouse. Supervised 6 people in a 24/7 shop.Resolved accuracy issues by documenting all processes and procedures. Ensured proper report distribution by proper documentation. Monitor daily production on a 320, 510 and 720 AS400's. Verified successful backups & maintained tape rotation to offsite storage.Resolved file restoration issues by developing a backup strategy and offsite rotation for all system files including the network servers.Supplied in-house Help Desk support for all AS400 and PC issues. Show less

Started as an Operator on IBM 4381 using DOS, VM, DYNAM/T, RAPS, CICS, ICCF, OCL and assorted other software packages. Moved into Senior Operator, then Supervisor of Operations over 7 people in a 24/7 AS400 shop.Assisted with the installation and configuration of the AS400 using OfficeVision/400, CLP, OS400, Query, PDM, SDA and others.; Developed all documentation and job schedules. Promoted to Senior Computer Operator and became responsible for training of new staff. Promoted to… Show more Started as an Operator on IBM 4381 using DOS, VM, DYNAM/T, RAPS, CICS, ICCF, OCL and assorted other software packages. Moved into Senior Operator, then Supervisor of Operations over 7 people in a 24/7 AS400 shop.Assisted with the installation and configuration of the AS400 using OfficeVision/400, CLP, OS400, Query, PDM, SDA and others.; Developed all documentation and job schedules. Promoted to Senior Computer Operator and became responsible for training of new staff. Promoted to Supervisor, with responsibility for all scheduling and maintenance of the system in addition to running the day shift operations.Provided Help Desk support for all AS400 issues to user base of 1800 people. Show less

Ran a multi-platform IBM 3083-EX1 using DYNAM/T, CICS, ICCF, VM, DOS, DYNAM/CMS, DYNAM/B, RAPS, OCL and others.

Education record

Working towards A+ Certification in PC Troubleshooting and repair.

Liberal Arts

Beverly Mass.

High School Diploma