Sue Mcmillin Email & Phone Number

Greater Texas Foundation supports efforts to ensure all Texas students are prepared for, have access to, persist in, and complete postsecondary education. We put particular focus on helping underserved and socioeconomically disadvantaged populations. We pursue our mission by forming partnerships, supporting research, sharing knowledge, and making grants.www.greatertexasfoundation.org

Austin, Texas Area

www.ioliteconsultingservices.com Sample consulting engagements:*Corporate strategic planning and business development consulting for Bay Area venture based, FinTech start-up with social impact focus*Public policy research and recommendations for large non-profit organization

Greater Chicago Area

Positioned and served as primary corporate liaison with government agencies in conjunction with the corporation’s federal contract

Round Rock, Tx

Delivered substantial long-term strategic growth for a large performance based non-profit financial services corporation through the creation and successful execution of a strategic business plan. This propelled the corporation’s federal student loan portfolio to over $32 Billion, collections portfolio to over of $2.5 Billion, annual gross revenues up to $145 Million with an operating budget of over $80 Million and staff of over 700 employees at its peak. Provided corporate leadership, staff development initiatives, executive management, change management, board relations and aggressive risk/opportunities management to achieve these results. Fostered a corporate culture that encouraged teamwork and excellence in customer service delivery.Awarded over $400 million in philanthropy in project-based grant funding as well as direct impact need-based grants in conjunction with the corporation's mission.

Round Rock, Tx

Key member of the corporation’s Executive Management team, reporting directly to the President and CEO with responsibilities comparable to a COO/CXO.Managed three VPs and associated business operations which included 11 Assistant VPs/department managers and staff of over 300 employees. Managed a $23 million operating budget, a loan repayment portfolio of over $13 billion and a collections portfolio of $1 billion.Led Division which included B2B & B2C Sales/Marketing, Customer Success/Experience, Customer/Client Relationship Management, Loan Guarantee Operations, Loan Default Prevention, Claims, Collections, Research & Analytical Services, and Student Outreach/Awareness.

Austin, Tx

Key member of the corporation’s Senior Management Team, reporting to the President and CEO. Managed an $18 million operating budget, 5 Assistant Vice Presidents and a staff of 200 employees. Led business operations division which included B2B & B2C Sales/Marketing, Customer Success/Service, Loan Guarantee, Default Prevention, Claims, Collections, IT Application Development and Support and Telecommunications.

Austin, Tx

Led retail banking operations support services, including a multi-million dollar budget, staff of 7 department managers and the corporation's main operations center in Austin as well as remote operations centers in Dallas and Houston for this Fortune 200 company.• Managed the merger of back office operations of 17 acquired savings & loans into the lead bank within a 24 month period, subsequently increasing the account base by over 100% while maintaining a high level of customer service.• Co-managed the deposit operations consolidation of 3 organizations to form a $4 Billion federal savings bank within a 6 month time frame.

Austin, Tx

• Managed the merger of back office operations for 14 acquired branch offices