Susan Merlino, Cadc Email & Phone Number

Burbank, Ca, Us

Work with a strong attention to detail.Organize calendars, pay bills, manage contractors.Take stock of supplies needed and ordered, re-stock as needed.Track warranties, policies, and subscriptions.Organize hard drives and computers, set up networking and handle Wi-Fi issues.Edit, create photo/video slides, books, and shorts.Manage and coordinate extensive travel logistics.Serve as the go-to point of contact for the household.Run errands as needed.Liaise with other team members to ensure smooth communication and coordination.Maintain high standards of organization, precision, and accountability.Handle sensitive information with discretion and confidentiality.

Directed device management operations across multiple districts, aligning them with corporate objectives and leading a team of over 15 specialists.Managed regional inventory, vendor relations, and process improvements.Implemented automated systems for asset management/device tracking.Conducted detailed performance analyses and collaborated with customer support to achieve a 95% customer satisfaction rate.Ensured compliance with regulatory standards and was instrumental in a regional device upgrade initiative and the rollout of new management software.Conducted weekly 1:1 and team logistics training and overall efficiency.

Create policies and procedures for compliant operation of small office.Set up and maintain website.Work with clients to help them navigate through the complexities of state compliance regulations.Attend case conference, supervision, departmental, and outside meetings and training as requested Edit and mail monthly compliance reports.Interpret and communicate new or revised policies to staff.Direct a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.

Boston, Ma, Us

Build and manage relationships with prospective customers, identifying their workflow needs. Provide first-line support to customers, including remote software demos and remote trial installs.

Daily oversight of CCTV staff, facility and equipment operations, including record keeping, managing disk space on editing computers, scheduling shoots and equipment reservations. Research and equip a new studio. Oversee the production of community TV programs in the studio and the field in collaboration with CCTV non-profit organizations and CCTV individual members. Develop new projects and productions that enhance CCTV's value to its members and the community. Ensure that CCTV website and the electronic bulletin board are updated daily. Train and facilitate workshops on the latest digital media production software.

Produce four local access cable shows• Communicate with all vendors, review bids and estimates for all jobs• Track creative and technical details of each shoot• Set-up camera shots, with lighting as needed• Edit all footage to create 30-min shows which air monthly• Coordinate all the locations and sponsors for each show• Consult with directors, editors, special effects, and sound engineers.• Attend monthly workshops to stay abreast of trends and innovations within thebroadcast industry.• Create production schedule and project timelines• Awarded CCTV 2011 Producer of the Year• Award 2nd place editing award for ‘Sips & Tips’ ACM 2011Awarded 1st place National Award for 'Concord Caprenter: Up ad Down' ACM 2013

Interface with staff benefits providers to facilitate and support our staff/company HR needs.Oversee day-to-day facilities managementIT Support, Janitorial, Access Control/Alarms, and HVAC maintenance. Manage food service, coffee, teaWorking with outside travel agency to coordinate employee/project travel.Oversight and coordination of office furnishing and fixturesManaging office communications including handling multiple email boxes, business filings, mail, and outbound shipping.

Seasonal April-October• Provide guided bike tours in Concord, MA• Logistical planning and mapping of tours• Train and hire bike tour guides• Created a handbook and script for guides to follow• Wrote and maintain business/marketing plan• Ongoing sales and marketing• Create advertising and marketing brochures• Procure all permits and insurance with both town and Federal Government• File monthly reports with the National Park Service• Maintain that all bikes are in proper working order• Schedule tours and follow-up with all guides and tourists post tour.• Work with tourists and foreigners from all over the globe.• Maintain a sense of ease and comfort during times of chaos.• Awarded 2010 Best of Boston

Waltham, Ma, Us

Ensure the office runs smoothly by working collaboratively and maintaining anupbeat, positive, attitude-Interfacing with clients and vendors-Assist with completion and editing of necessary reports and documents-Assist staff with a variety of administrative duties-Coordinate travel and lodging accommodations for staff, as requested-Schedule meetings and coordinate logistics-Maintain an organized filing system-Order office supplies and monitor inventory-Update and maintain mailing lists and office calendars

Waltham, Ma, Us

Addiction Counselor, Addiction Counselor

Professional Certification, Digital Media Production, Digital Media Productions

Certificate, Entrepreneurship/Entrepreneurial Studies

Bachelor Of Arts, Human Services/Elementary Education/ Early Intervention

Ba, Education, Human Development