Sue Moyler Email & Phone Number

Farnborough, Gb

Banbury, England, United Kingdom

Newbury & Bracknell Uk

In my most recent position, I have held accountability for sourcing venues, booking catering and accommodation, and organising travel plans / hotels for on and off-site meetings. I have organised and managed conference calls, weekly governance meeting, bi-weekly triage calls to review, accept & design customer proposals & workshops to discuss innovative ideas for process improvement. I have produced and delivered comprehensive status reports to update senior management on project progress. I have assessed and maintained all programme and project plans to meet project requirements. I have prepared over 700 documents, including business operations manual to manage version control and timelines as well as logging customer change requests from initial impact assessment through to implementation.Here is a list of My Key Accomplishments: Prepared and managed project and programmes budgets with a focus on reducing additional costs. Spearheaded multiple programmes and projects in close collaboration with programme & project manager and key stakeholders, ensuring successful delivery within time and under budget. Planned and ensured successful execution of network upgrade programme of transforming 330 sub stations and 60 power stations, valued at £200M.

Bracknell, England, United Kingdom

In my previous role, I have provided administrative and clerical support to head of customer order desk and three other senior manager, including effective management of diaries and email inboxes, travel arrangement, meeting organisation, and phone call handling. I have developed and submitted expense claims and monitored purchase orders. I have created and delivered agendas, presentations, briefing packs, and reports for meetings and conferences.My Key Accomplishments: Created and managed team organisation charts, authorised annual leave, and maintained team records. Administered the relocation of 250 staff, including all office equipment from Reading to Bracknell without disturbing day-to-day business operations.

 Support role to Customer Service Director reporting to his Executive Assistant Produced and distributed weekly board report for Monday morning Exec meeting Ensured inputs were timely, concise and relevant. Edited, spell checked, re-formatted and streamlined inputs where necessary  Interrogated and challenged inputs to ensure consistency of reporting week on week.  Analysed and reported on data as required Prepared and issued communications on behalf of the Director in liaison with the Brand team and other interested parties as appropriate

 Selected and appointed to ensure Customer Service/Assure were fully prepared for the Company’s bid for accreditation to ISO. Registration was successfully achieved  Documented all end to end processes using Visio and Word to ISO standards Trained and attained approved internal ISO auditor status Conducted internal audits and provided feedback across the business prior to the external accreditation audits Designed and delivered ISO training programmes/presentations Company wide Designed and delivered Data Protection training Company wide  Ensured continual improvement using measurement and evaluation to identify areas for improvement Audit guide and supported internal audit planning preparation and implementation Managed monthly CPI audit plan on behalf of Company Quality Manager. Conducted monthly audits, provided feedback and process change recommendations Ensured all documentation was up to date and conformed to ISO standard Created and managed archive for all process documentation

 Selected and appointed to set up a back office team to process within SLA’s all admin work received into Customer Services from customers and the business  Managed and motivated a team of 8 direct report and up to 10 rotational staff Management tasks – recruitment interviews/objective setting/quality checking/reviews/bonus and salary recommendations Monitored and enhanced department Automated Call Distributor (ACD) system Delivered presentations and tours to prospective and existing customers and visited customer sites where appropriate Management of escalated faults and complaints – 24 hour on-call rotation

 Team Leader. Main contact point for Corporate customers, 4 teams working a 24x7, 365 day shift pattern as support for Account Managers Main contact point for BBC Operations Centre and Reuters/GMTV Master Control Room Liaised with Sales and Project Managers to ensure smooth implementation of Customer networks and services Raised faults and liaised with Network Operations Centre technicians until resolution, ensured that service level agreements were met Pro-actively monitored Customer accounts, dealt with all technical/billing enquiries and attended regular internal and external customer meetings with Account Managers

 Supervisor of team dealing with all customer queries and complaints, computer input and reconciliation of all entries being passed to customer accounts Delegated and prioritised workload, ensuring targets met Oversaw operation of in-house computer system, dealing with faults, system upgrades, network problems, authorising off-line working, reproduction and control of disks, maintaining confidential files and records Responsibility for reconciliation of internal accounts, completion of VAT returns, payment of bills, premises upkeep and stationary requirements Investigated fraudulent transactions, liaised with Police and other organisations concerned Planned and implemented training programmes and marketing initiatives Staff management and motivation and completion of appraisals