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Dedicated to coaching, supporting, and transforming outdated process paradigms within an investigative and holistic modeled approach. Extensive experience in the Automotive, Retail and Healthcare Industries in the Customer Experience/Organization culture, Change Management - Process Improvement and Employee Performance spaces.
Bio-Savvy Living
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Health Coach And Massage And Bodywork TherapistBio-Savvy Living Jan 2000 - Present• Provided personalized health coaching and bodywork therapy to individuals and groups, focusing on holistic well-being.• Conducted assessments to identify areas of improvement and developed tailored plans to support clients' needs.• Utilized movement therapies, mindfulness practices, and nutritional guidance to promote confident forward movement and overall health.
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Coach/Facilitator/Consultant - Automotive And Healthcare IndustriesSue Norcia Jun 2018 - Dec 2024• Led executive coaching sessions to enhance leadership skills and drive organizational culture transformation.• Conducted data analysis to identify areas for continuous improvement and implemented strategies for growth.• Organized and executed successful digital marketing campaigns to increase brand visibility and customer engagement.
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Kdep+ (Kia) Excellence Program Evaluator - Compliance AuditorMaritz Automotive 2017 - 2017St. Louis, Mo, Us• Evaluated automotive dealerships’ processes & standards for compliance in NC, WV, and VA for the KDEP+ Excellence program.• Observed and documented employee interactions to ensure adherence to OEM standards.• Reviewed sales and service operations policies to maintain compliance with manufacturer's guidelines. -
Automotive Customer Loyalty, Experience, And Retention SpecialistMaritz Automotive Jan 2013 - Dec 2016St. Louis, Mo, Us• Managed client programs for a 5-state dealership territory, overseeing customer retention, experience, and loyalty technology software.• Provided expert advisement and training to dealership staff on loyalty program management.• Collaborated with cross-functional teams to ensure seamless implementation and success of loyalty initiatives.
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Automotive Business Development And Process Excellence FacilitatorMaritz Automotive Nov 2004 - Dec 2012St. Louis, Mo, Us• Spearheaded performance improvement analysis and personalized solutions designs for dozens of automotive dealerships, resulting in enhanced sales and service processes.• Led over a hundred continuous improvement teams to drive excellence in customer experience and process improvement.• Conducted organizational research studies using Denison Culture Model, CSI, VOC&VOE, mystery shops, and customer focus groups.
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Od And Change Management ConsultantIbm 2003 - 2004Armonk, New York, Ny, Us• Led Technical Change Management from a paper to paperless environment for a Fortune 500 Insurance Claims Department.• Evaluated and recommended process redevelopment and culture reorganization during a national hub corporate downsizing. -
Executive Director/Program ManagerShepherd’S Center Of Nc Alzheimer’S National Pilot Project 2000 - 2004• Led a grassroots national Alzheimer’s family respite pilot program in Wake County, recruiting, training, and supporting 100% volunteer staff.• Built strong relationships with Triangle Agency on Aging, Shepherd Center Board of Directors, and NC Alzheimer’s Association.• Successfully delivered project within National program’s mission, vision, and culture guidelines.
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Clinical Faculty, Division Of Radiologic Science, Dept. Of MedicineUniversity Of North Carolina System Aug 1995 - Nov 1999Raleigh, North Carolina, Us• Taught, coached, and evaluated students in the Radiologic Sciences BS degree program.• Developed and facilitated community health education programs for the state of NC.• Recruited students and expanded the University's national exposure through new clinical partnerships.
Sue Norcia Skills
Sue Norcia Education Details
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North Carolina State UniversityIndustrial And Organizational Psychology -
Bowling Green State UniversityCounseling Psychology
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The University Of ToledoPsychology
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University Of WashingtonCertificate In Professional Organization Development And Training Specialist
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The Disney InstituteTrained In State Of The Art Customer Experience Program.
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Unc Charlotte School Of Professional StudiesDigital Marketing Science
Frequently Asked Questions about Sue Norcia
What company does Sue Norcia work for?
Sue Norcia works for Bio-Savvy Living
What is Sue Norcia's role at the current company?
Sue Norcia's current role is “Don’t go where the path leads; instead, go where there is no path and leave a trail”.
What is Sue Norcia's email address?
Sue Norcia's email address is sn****@****igy.net
What is Sue Norcia's direct phone number?
Sue Norcia's direct phone number is 1-919-599*****
What schools did Sue Norcia attend?
Sue Norcia attended North Carolina State University, Bowling Green State University, The University Of Toledo, University Of Washington, The Disney Institute, Unc Charlotte School Of Professional Studies.
What skills is Sue Norcia known for?
Sue Norcia has skills like Organizational Development, Executive Coaching, Leadership Development, Performance Improvement, Change Management, Management Consulting, Coaching, Employee Engagement, Process Improvement, Strategic Planning, Organizational Effectiveness, Team Building.
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