Sue Pargeter Email & Phone Number

Southampton, England, United Kingdom

Southampton, United Kingdom

Working within the Monitoring team for the Health Technology and Assessment (HTA) programme, Health Services and Delivery (HS&DR) programme and Public Health Research (PHR) programme and managing a portfolio of 60+ projects throughout the Monitoring process including:- Liaising with project teams on a daily basis; ensuring excellent communication and support to help projects deliver their final report on schedule- Responding to all progress reports and dealing with ethical approvals, variation to contracts, IP queries, financial reconciliation's, protocol changes and output notifications- Ensuring that all project records are up-to-date and all relevant documents are uploaded on the Management Information System- Discussing complex projects with consultant advisor's to devise solutions to help overcome issues and deliver the project to time and budget- Monitoring dashboard metrics for the programmes to see where process improvements need to be made- Updating and improving SOPs and WIs for all aspects of the Monitoring process- Providing quarterly reports for Programme Directors detailing project progress and any issues- Close liaison with the Commissioning team, Communications, Editorial and Finance- Attend and help coordinate welcome meetings for newly funded projects and network with CI’s and co-applicants- Line managing an Assistant Research Manager; ensuring that tasks are completed in a timely manner, helping to achieve personal objectives and holding regular 1:1 meetings to discuss any issues or concerns

Southampton, United Kingdom

Based at the University of Southampton within the NIHR Evaluation, Trials and Studies Coordinating Centre (NETSCC). Within this role I assist Senior Research Managers in various aspects of the centre's activities. Main achievements include:- Updating and implementing an archiving procedure, including supervision of temporary staff to carry out this piece of work- Involvement in Communications activities, such as updating programme websites - Increasing the pool of referees from 10 to over 100 in readiness for HSR’s first call for proposals- Responsible for populating the HSR/PHR/SDO referee database; contacting potential referees and inputting all data onto a databaseIn the role I had to become familiar with policies and processes quickly and develop positive working relationships with stakeholders of the HSR, PHR and SDO programmes.

Content manager with emphasis on Search Engine Optimisation (SEO) on several affiliate marketing websites in the UK and Australia. Role involved thorough understanding of website content management system (Wordpress), content creation requires extracting data from CSV data feeds and formulating into optimised web content. Role included:- Planning own workload and structuring the day to ensure all tasks are completed in the time required- Organisation and planning of future websites- Highlighting areas that are ineffective and finding ways to increase income and efficiency

Queensland, Australia

Working in a supervisory capacity in an extremely busy Accommodation Office, managing one full-time and two part-time members of staff to ensure the smooth-running of the department. Duties include:- Overseeing the workload and delegating tasks to all staff, ensuring that all work completed in an efficient and timely manner- Wide-ranging administration duties including writing and responding to emails, managing an extensive database, making and receiving phone calls, filing and updating files, dealing with queries advice and complaints- Overall responsibility of all correspondence with overseas agents and clients- Database management to make bookings, maintain details of all clients and keep all records up-to-date- Daily communication with clients on the telephone and face-to-face in order to make bookings and deal with any issues/problems as they arose- Management of 6 student house properties including retrieving rent, maintenance issues and bookings- Monthly Rental and Management reports- Weekly induction talks to new students welcoming them to the college and outlining essential information- Devised new systems and procedures within the Accommodation Office to improve efficiency and effectiveness. Reviewed new procedures on a regular basis and made changes as necessary to ensure procedures were effective

Southampton, United Kingdom

Working in liaison with other members of the management team, accommodation office, faculty and service staff in the University to ensure high standards of customer service and documentation were achieved and maintained. Duties included:- Direct liaison with students including student support and welfare- Monitoring of all facility operations- Responsible for the recruitment, training and supervision of staff and overseeing the performance of contract staff- Direct liaison with Student Support and Faculty support networks regarding student welfare issues- Close communication with the Accommodation Office and the Conference Office to ensure that accurate records are kept and requirements are met- Wide-ranging administrative and office management duties including producing official letters and documents, report writing, updating the student database, filing documents, dealing with issues and complaints, overseeing budgets and ordering goods- Managing daily workload and prioritising tasks to ensure that tasks are completed on time- Ensure that University procedures were followed at all times and help to update and improve documents and procedures were necessary- Work alone and use initiative on many issues that would arise daily. Refer issues to faculty and support staff as and when necessary.- Carry out presentations on Open Days during weekdays and weekends and liaise with faculty and support staff to ensure the smooth running of the Open Days- Regularly deal with sensitive issues regarding student welfare and ensure confidentiality when referring issues onto relevant support staff

London, United Kingdom

Working within the Services Department and having overall management responsibility for over 80 manual staff. Providing all administrative support to the department including:- Holding all staff files- Ordering and payment of invoices- Carrying out all correspondence- Database administration- Overseeing the largest salaries budget in the university- Monitoring monthly budget performance and assisting in the setting of budgets- Follow university systems and procedures- Regularly meet with faculty and support staff to resolve issues and find more effective ways of working- Overall responsibility for human resources issues including recruitment and selection, issuing contracts, probation reports, disciplinary issues, sickness reporting, appraisals and ensuring training needs are met