Performed programming support for Philips, Delphi and Business and Data Analysis and system support for Bank of America

2010Supported 250 client customers in financial services and telecom. Researched conflicts between vendor billing and current inventory database using access queries to find approximately $6,000 in vendor creditUsed research to provide answers to billing and inventory questions to provide accurate inventory data. Created Access database for tracking weekly trader line changes to provide up to date accurate channel assignments and availability, reducing rework and delays from… Show more 2010Supported 250 client customers in financial services and telecom. Researched conflicts between vendor billing and current inventory database using access queries to find approximately $6,000 in vendor creditUsed research to provide answers to billing and inventory questions to provide accurate inventory data. Created Access database for tracking weekly trader line changes to provide up to date accurate channel assignments and availability, reducing rework and delays from vendor rejections and line and channel conflicts.Documented procedure guidelines for clients using inherited circuit order application and newly created specialty services ordering application, created and documented support processes and templates for same application allowed for new employee training and corporate standards.Provided requirements and user input and functional testing for modifications to ordering systems to reduce delays and errors in procurement of circuits. Created SQL reports for various groups and leaders per individual requirements and created report documentation and template for future report creation or changes. This allowed managers and corporate leaders to have details at a glance for future needs and current activities saving hours of review and re-work. Delphi Automotive Account 2003-2004Provided mainframe programming and EDI support between Delphi to and from customers and suppliers. Testing of EDI interfaces between different Delphi divisions in preparation of successful SAP integration.Provided research and corrections to allow transmission success for purchasing and delivery of goods. Show less

Provided mainframe programming and support for various applications and systems.Provided General Ledger support and reporting reducing system errors and downtime by more than 60%. Business Analyst and lead technical support for new ordering project. Responsible for gathering requirements and technical specifications resulting in successful project implementation and customer satisfaction. Provided successful programming and monitoring support for Y2K changes and processing for… Show more Provided mainframe programming and support for various applications and systems.Provided General Ledger support and reporting reducing system errors and downtime by more than 60%. Business Analyst and lead technical support for new ordering project. Responsible for gathering requirements and technical specifications resulting in successful project implementation and customer satisfaction. Provided successful programming and monitoring support for Y2K changes and processing for ordering and general ledger systems. Show less

Corporate trainer supporting approximately 150 stores providing new employee training on store procedures and policies, machinery operation and customer service.Assisted in daily Store operation including ordering, customer service and money control