Sue Retzer Email & Phone Number

Remote

 Drove successful software releases in the form of projects, enhancements, bug fixes as part of SRO (Service Run Organization), supporting multiple different SAFe (Scaled Agile Framework) trains for Merchant Solutions  Improve production reliability with auditable builds that have been fully tested and approved by clients  Oversaw and comprehensively multiple releases on a bi-weekly basis, creating Change Requests, detailed deployment plans, representing changes in the CAB (Change Advisory Board) meetings and worked with RM’s (Relationship Managers) for client/customer communications Key player in Change Management design with Release Mgt and Change Mgt team’s policy and procedure documentation design for Release Mgt Increased quality in Production Release Mgt Change Request enforcing high standards for Production Level Change Requests. Co-Created Enterprise Release Policy and Enterprise CI/CD Policy in order to facilitate the implementation of the DevOps group’s usage of Continuous Integration/Delivery and Deployment Key implementer of full CI/CD pipelines for automation and full repeatability  Actively moving toward full Infrastructure as Code employing Terraform

Cincinnati Area, Ky

Overseeing 15 software projects through the enterprise release process. Ensuring Client contractual needs are met. Navigating the RM team member through the Change Management Release process with appropriate documentation and timing.

Remote

Managing the Release Process overseeing software projects with the SAFE Agile framework. Working with upper management with strengthening Release and Change Processes. SCALED AgileITIL Foundations, ITIL RCVDevOps

Colorado

Develop and create product using as close to 100% organic materials as possible.Lip balms, soaps; glycerin, cold process,& goats milk, facial creams and toners

Greater Denver Area

Team Foundation Server AdministrationSharePoint AdministrationJira AdministrationJenkins Strengthen SCM policy and procedure and workflow

Greenwood Village Co

• Create and Implement Proper SCM policy and procedure from the ground up• Solely responsible for all company software builds and releases. • Responsible for the design and development of builds, scripts, installation procedures, and systems including source code control and issue tracking. • Work closely with quality assurance to ensure final version is up to organizational standards. • Solely responsible for the design and development of builds and release management in a UNIX and Windows environment. • Create, publish and manage formal release notification, instructions, deployment notes and launch plans as needed for IT operations.• Support and enhance build and release processes through automation using a combination of processes, existing tools and enhancements.• Oversee 4 development teams.• Coordinate release activities with Project Management, QA, Release Management and Web development teams to ensure a smooth and trouble-free roll out of releases. Maintain SAS 70 audit standards.

Denver, Co

• Create and Implement Proper SCM policy and procedure from the ground up• Solely responsible for software builds and releases.• Responsible for the design and development of builds, scripts, installation procedures, and systems including source code control and issue tracking. • Worked closely with quality assurance to ensure final version is up to organizational standards. • Created and Implemented Proper SCM policy and procedure. • Solely responsible for the design and development of builds and release management in a Windows environment. • Worked closely with developers to ensure quality deliverables through auditing process and change management.

Aurora, Co

• Software Life cycle management of multiple projects on UNIX platforms, using IBM/Rational's ClearCase. • Responsible for compilation of source code for applications.• Coordination of software releases with development, system test and production environments. • Wrote korn shell scripts to aid in automating build processes. • Assisted other departments throughout the company in getting source code under version management control. • Expertise in implementing SCM standards, policies and procedures. • Key player in Remedy to ClearQuest transition and upgrade. • SSBI obtained. • Assisted in maintained CMMI Level 5 certification.

• Software Life cycle management of multiple projects on UNIX platforms, using IBM/Rational's ClearCase. • SCM over major Worldcom product overseeing roughly 30 software engineers • Developed COTS/GOTS CM process• Automated build and staging of deliverables for Genesis Project• Worked extensively with Deployment Operations for smooth deliveries of installables to clients

Broomfield, Co

• Software Life cycle management of multiple projects on UNIX platforms, using IBM/Rational's ClearCase.• Lead a team of 3 Software Configuration Manager/build engineers, day-to-day delegation of work assignments, interviewing perspective SCM/build engineers.• Lead Change Control Board.

Littleton, Co

• Traveled extensively to client sites to design and develop Help Desk and Change Management systems using Remedy’s ARS system.• Was responsible for investigating and analyzing the existing system as to its information use and requirements. • Designed the new system, installed, and implemented helpdesk, change, and asset management systems at client sites using Remedy’s ARSystem. • Responsible for testing and overseeing the installation of the new system, generating documentation governing its functioning and evaluating its performance. • Prospective client demonstration of the ARSystem. moments notice to give prospective client demonstration of the ARSystem.Clients

Boulder, Co

Worked as a counselor on the phones until promoted to a lead position over 8-10 people.Then promoted to Manager overseeing 15-16 people. Did training, reviews, interviewing and hiring. Inter-company transfer to IT as Help desk Coordinator/Assistant Database Administrator

Education record

Activities and Societies: Theatre

Education record