Sue Rich Email & Phone Number

St. Louis, Mo, Us

United States

Sr Technical Instructor assisting customers with analyzing machine data. Deliver 28 different training courses to partners, customers and employees. Administer the hands on lab for individuals seeking to become a Splunk Certified Architect. Evaluate and provide feedback to the individuals seeking certification. Serve as a course champion reviewing and providing feedback to the course developer.

St. Louis, Missouri

• Provide Operations Support for pre-sales demo environment.• Maintain and configure 37 sites.• Environments include Windows and Linux operating systems as well as vmware.• Administer, Maintain and Configure PeopleFluent software including Talent Management, Socialtext, Learning and RMS• Customize and brand PeopleFluent software for pre-sales opportunities.• Databases supported included: MS SQL Server, Oracle and Postgres

Delivered Technical Training classes on Netbackup. Backup and Recovery specialist with a focus on design, architecture and implementation.Provide technical expertise on Netbackup. Guide customers on using technology to solve business problems. Assist small businesses on navigating technology jargon to better leverage the technology they already own.

Remote Us

Promoted multiple times for my leadership in designing effective solutions for customers. Key part of committee that researched, developed and rolled out Symantec Virtual training worldwide—a huge company initiative. Senior Principal Technical Education Consultant (2013 - 2015)Delivery Team Lead (2012 - 2013)Senior Principal Learning Consultant (2005 - 2012)Senior Staff Instructor (2000 - 2005)• Named to the Top Talent Program in fiscal year 2012 that recognized the… Show more Promoted multiple times for my leadership in designing effective solutions for customers. Key part of committee that researched, developed and rolled out Symantec Virtual training worldwide—a huge company initiative. Senior Principal Technical Education Consultant (2013 - 2015)Delivery Team Lead (2012 - 2013)Senior Principal Learning Consultant (2005 - 2012)Senior Staff Instructor (2000 - 2005)• Named to the Top Talent Program in fiscal year 2012 that recognized the top 5% of outstanding performers company wide.• Consistently received the highest customer evaluation scores.• Mentored and trained other trainers and instructors, including training partners.• Delivered instructor-led training in person and via Symantec’s virtual academy. Delivered one of the first video-on-demand courses.• Key contributor to conversion of class content from instructor-led materials to web-based delivery.• Tested labs for course development in both UNIX and Windows environments.• Served as lead SME for NetBackup courses on Solaris and Windows.• Part of the team that designed the standard classroom configuration for company training facilities.• Ensured partners achieved Data Protection certification. • Developed custom training courses for customers.• Consistently taught a minimum of 45 days per quarter, while also developing and reviewing courses. Positions required 80% travel. Show less

Remote Us

Remote Us

Principal Technical Trainer (1999 - 2000)Senior Trainer/Consultant (1995 – 1999)Delivered on-site and regional training classes focused on product functionality, configuration and tuning. Specialized in Data Warehousing and data mining tools and technology.• Informix VIP multiple times: Q2 1997, Q3 1998 and all of 1998• Mentored other trainers. Trained new hires and internal consultants. Created a boot camp course.

St. Louis Missouri

• Consulted on five-year technology plan for a regional telemarketing organization.

St. Louis Missouri

• Installed, implemented, and supported an integrated time management system for state prison hospitals.• Successfully met objective of installing and implementing 77 sites.• Provided hardware and software support for in-house and remote site users.

St. Louis, Missouri

Systems Integration Engineer and Programmer (1992-1994) for CIM (Computer Integrated Manufacturing) solutionsCustomer Support Engineer (1991-1992) Customer Support/Training Specialist (1989-1991)

Bachelor’S Degree, Mathematics Teacher Education

Activities and Societies: Marching Mizzou, Fem-Mini Mizzou, Phi Mu Alpha Little Sister

Bsed, Mathematics

Activities and Societies: Marching Mizzou, Music fraternity Trombone player in the marching band one year. Played trombone for the women's.