Sue Ritchie Email & Phone Number

With over 20 years of experience as a concierge in Scottsdale, Arizona, I am an expert in the area of customer service and relationship building. I excel in connecting visitors with leisure activities, ensuring that they have an incredible experience. I enjoy working closely with local tourism partners and business owners, and work hard to maintain those professional connections.

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  Visitor Center Concierge

  Experience Scottsdale

  Jan 2000 - Apr 2020 - Scottsdale, Az, Us

  20+ year professional concierge, with excellent customer service and relationship building skills. Skilled in handling all types of guest inquiries, including dining and leisure activity recommendations. Core Qualifications- Provided outstanding customer service to all visitors to Scottsdale and the surrounding areas.- Assisted all travelers in a branded, friendly, proactive and efficient manner.- Built an extensive knowledge base of local area restaurants, shops, attractions, etc.- Maintained a positive and professional relationship with all vendors and merchants.- Supported the marketing and sales department with administrative tasks.- Maintained inventory and stock of supplies, brochures, and collateral for concierge desks.- Works collaboratively with any resort associates and resources.- Recognized for handling stressful situations with a calm demeanor and pleasant manner.- Represented Experience Scottsdale at signature events, including but not limited to Barrett Jackson Car Auction, Scottsdale Arabian Horse Show, Native Trails and more.Job Specific Skills:- 15+ year member of National Concierge Association- Extensive front desk and guest management experience- Excellent ability to anticipate and respond to individual guest needs and preferences- Exceptional skills in handling diverse types of guests with courtesy and professionalism- Excellent communication and interpersonal skills with customer service orientation- Expert multitasker, handling travel arrangements, reservations, and guest inquiries efficiently- Ability to suggest a wide variety of local and statewide attractions for guest entertainment