Suesan Sonder Email and Phone Number

Directs management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives. Manage multi-million-dollar sales volume and expense budget including review of all associated reporting and record-keeping. Recruitment, screening and hiring of associates in order to meet store staffing needs. Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members. Direct Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-back paperwork to ensure accuracy of inventory. Responsible for payroll budget management, workforce management and scheduling. Facilitates effective communication and partnerships between and among store team, regional management team and other partners within the company.• Promoted to run #1 volume store in district.• Manages a headcount of 58, annual volume of 12.4M 2021 EOY.• Improved annual survey score from 57 2021 to 83 2022.• Took over store with 40% open jobs which is now fully staffed.• 1 of 2 stores in district to make inventory shortage goal, 1.2% vs 2.5%.• Mentored and promoted a Salesfloor Supervisor to Assistant Store Manager. • Developed Customer Service Supervisor, replaced and developed Receiving Supervisor, and promoted Salesfloor Supervisor.

Manage the overall operations of the store while ensuring store associates are delivering excellent customer service. Provide leadership while exercising judgment using discretion to solve problems, make informed decisions and manage wisely. Provide leadership to the store team regarding hiring, staffing, training and scheduling functions. • Point Person for Coaching In-the-Moment Goals recognition and documentation program resulting in an improved customer satisfaction score.• Partner for Optimization Project from initial walkthrough to completion of entire floor reset resulting in completing process 3 days ahead of schedule. • Charged with increasing Associate involvement and morale by implementing daily/weekly/monthly contests and activities. This resulted in improved service scores.• Assisted with creating, testing, evaluating, and implementing site-specific, integrated management system that yielded 50% increase in employee productivity.

Responsible for planning, coordinating and executing the day-to-day operations of Inbound Receiving and Vendor Returns. Prioritized, assigned, reviewed Associates work, and monitored departmental resources and equipment. Coordinated distribution-related activities such as tracking department activity statistics, generated status reports for Senior Management, informed management of developing trends/problems and performed other related activities/special projects as assigned.Accepted into TAP(Talent Assessment Program) May 2013- only 2 ASM's from District invitedAwarded Training Store status and was directly responsible for training Incoming Store Managers for multiple Districts.·Responsible for all operations associates in the store.·Increased sales over store budget and previous year.·Net income increased over previous year and over store budget.·Special Projects Leader for Seasonal Freight team, 2009 and 2011. Recognized for achieving the best holiday execution in the past 8 years. This resulted in better sales and enhanced the store’s look and layout, and improved customer experience in the store.·Improved company metrics including customer service ratings, increased service plans, reduced stockroom inventory, and hired and trained new employees.·Increased product flow by hiring and training employees to merchandise shelves for the holiday season stock crew.

·Direct responsibility for 45% of total store sales including 7 departments in top 75 of over 2000 stores·Supervised 5 department managers and 40 team members including payroll, scheduling, training, and performance management.·Accountable for total store operations as Manager on Duty 3-4 times per week·District Remodel Captain. Managed the entire overnight construction and merchandising process whereby the store was re-merchandised and remodeled to enhance the look and layout, and to improve customer experience and store sales.·Increased store’s sales each year over corporate plan and prior year’s sales.·District responsibility for: Training, Auditing, Mentoring, and Volunteering.