Sue Brock Email & Phone Number

Charlotte, North Carolina, United States

Charlote, Nc

Charlotte, North Carolina Area

Lead a team of project managers responsible for consulting with our clients to ensure that their system is configured to optimize their business operations. Responsible for developing implementation strategies across buyer, supplier and partner channels while working cross functionally to provide feedback on the customer experience as well as proactively monitoring trends to educate the business.

Charlotte, North Carolina Area

Utilize advanced technical writing knowledge to write and maintain new/revised manuals, bulletins, implementation packages, and other technical documentation for the IT eDiscovery Services, Technology and Operations Risk Management and Compliance team. Conducts complex problem and audience analysis, works with system, technical and banking analysts to gather technical information. Develops and implements organizational and design guidelines.

Charlotte, North Carolina Area

Worked under a contract assignment (The Select Group) with the IT Business Intelligence and Integration team to write technical processes used to verify customer records management utilizing third party partner contracts. Successfully completed 2X more than the required documents needed in the contract time frame.

Dassault Systemes is a $2B engineering and design software company specializing in 3D and Product Lifecycle Management solutions. I provided training leadership and documentation on policy and process to DS Sales teams, order-to-cash operations, business administrations and partners worldwide. * Planned, created and implemented in 6 months an internal WW user SharePoint site for 12K employees worldwide. * Maintained and updated evolving process information as the corporate systems were enhanced quarterly to improve order-to cash processing procedures. * Developed a master training schedule and curriculum of 15 topic courses for new hires and newly acquired companies’ personnel. Trained 2700 people over a 3.5 year period in order-to-cash policies and processes in the corporate systems resulting in smooth transitions into the workforce.* Led the development of worldwide policy and process, working with seven DS teams, to deliver software licenses for technology, services, and software development companies under DS partner contracts.

Charlotte, Nc

Gathered and analyzed business requirements, translating to applications and process implementations for the Americas GEO of Dassault Systemes. Directed an operations team of up to 8 that oversaw order processing; provided understanding of order to cash policies to operations and sales team; developed process controls. Received the Operations Employee of the Year Award for 2008.• Recruited and managed a start-up Sales Operations Department for the Americas division: developed and implemented an end-to-end business process overseeing order processing and delivery of licensing and media. Quantity of orders validated progressively grew to 1880 annually with average order size at five lines as company assumed operations responsibilities from IBM. • Led transition of sales order processing for Value Added Resellers (VAR) sales previously validated at IBM to ensure smooth transition of customers and VARs to company. Finance Operations team received a company award for excellence in the design and implementation of order to cash process. • Reduced order errors by 23% implementing a standardized process and validation checklist for efficient order approval which was adopted and implemented worldwide. Earned 100% rating on all yearly audits. • Developed Statement of Work contract, collaborating with the company’s largest clients, Boeing and Ford, resulting in efficient communication between companies via EDI with no operational downtime. Received an award of appreciation from Boeing.• Oversaw the operational aspects in the preparation of non-standard contracts that involved the purchase of software, support and services ensuring compliance with legal and SOX requirements and customer specifications.• Coordinated transition of Americas Operations team from Charlotte, NC, to Concord, MA: hired and trained a director, two managers, and 12 team members to take over Operations for the Americas division.

Fort Mill, Sc

ICCA was the manufacturing arm for privately held publisher, manufacturer and wholesaler of audio, video, print, interactive CD-ROMs, DVD's and FDA regulated packaging. During my tenure with ICCA managed operations including budget and P & L accountability, purchasing, graphic design, production scheduling, order processing, invoicing, customer service, shipping, receiving, and inventory control processes. Supervised, directed, and provided leadership for up to 91 full time employees and eight supervisors on three shifts. Assisted senior management in strategic planning and developing systems and procedures to ensure the company met goals and responded to changes in the marketplace. Progressively promoted and given more responsibilities as the company expanded in a rapidly changing industry.

Bachelor Of Arts, Graphic Design

Activities and Societies: Sigma Sigma Sigma Sorority

Pmp Certification, Project Management

Activities and Societies: Sigma, Sigma, Sigma Sorority