Remote, exempt position reporting to the Senior (Sr) Vice President of Corporate Operations & Growth (travel, as needed). Oversight of the National Archives and Records Administration (NARA) federal contract. Managed a team of 40+ material handlers, requiring an understanding of Subcontracting, Service Contract Act, and Wage Determinations. Acts as the corporate communications POC. Manages contract recruiting and hiring, timekeeping and payroll, background checks, employee relations, and contract reporting. Other duties include executing CEO-assigned special projects that currently include designing, writing, and editing VETS’ The Cutting Edge newsletter.Key tasks, assignments, and accomplishments:• Act as Liaison between Prime Contractor Program Manager (PM) and VETS HR, Payroll, Recruiting, and NARA Contract Employees• Manage NARA recruiting, interviewing, and hiring of material handlers in St. Louis, MO and Suitland, MD, to meet contract requirements to customer's complete satisfaction• Deliver security support to Prime Contractor PM, NARA Security, VETS Security, and candidates and employees completing OF306, eQIP, and self-reporting• Provide leadership to foster workplace engagement, promote VETS' core values and brand, and assure understanding of VETS' mission, and the employee's role in the company’s success on the NARA Contract• Maintain employee relations, including evaluations, coaching, discipline, performance, attendance, leaves of absence, work-related injuries, accommodations, short-term disability, and terminations• Manage the DOL HIRE VETS Medallion Award Application (Gold Award for veteran hiring practices)

Responsible for implementing ISO quality management processes. Duties ensure compliance and the quality management system (QMS) meets or exceeds ISO 9001 certification standards. Tasks include maintaining procedures through regular reviews, creating and updating technical documents, and safeguarding documentation and artifact storage. Functions involve working closely with staff across affected departments, conducting internal audits, writing improvement recommendations, generating final internal audit reports, identifying quality system issues, and recommending and implementing corrective and preventative actions. Other duties include acting in the capacity of an internal auditor and coordinating management reviews, corrective preventive action requests, and other continuous improvement projects. Acts as POC for annual external audits and recertification. Provides leadership for the workgroup, requiring specialized knowledge using advanced, complex technical project or business experience, state of the art technical or industry knowledge, and SharePoint.

Director, Records Management (03/2020 – 11/2020 / Worked Remotely)Exempt position reporting to the Senior Vice President of Corporate Operations & Growth. Directed the National Archives and Records Administration (NARA) contract. Remotely managed a team of 18 records specialists, including all communication functions, hiring, and employee relations. Reported directly to Senior Vice President of Operations & Growth. Performed special projects assigned by the CEO requiring adaptability and talent for absorbing knowledge across a wide range of disciplines.• Advised top leaders on internal and external communications, website revisions, and marketing materials and was contract point of contact on all communications for the NARA Contract• Provided leadership that fostered workplace satisfaction and employee engagement by promoting organizational core values and its brand• Oversaw International Association of Standards (ISO) 9001:2015 certification process and quality management system• Secured the US Department of Labor HIRE Vets Medallion Program Gold Award for veteran hiring• Collaborated with the Business Development Unit on proposal compliance as a subject matter expert

Exempt position reporting to the Director of Corporate Operations. Developed and implemented the company’s internal/external communications and training strategies based on core values and business goals. Built and maintained a positive company image and advanced its brand. Used a wide range of channels to reach target audiences. Designed and created content for two newsletters, its website, and marketing and promotional materials. Collaborated with senior management and cross-functional teams. Employed knowledge of communications principles, ethics, and practices to achieve strategic objectives. Monitored federal, state, and customer program compliance. Provided input on crisis planning. Collaborated with the CEO, completing special projects across a wide range of business units. • Created the company’s first Training & Communications processes/procedures• Developed/performed company-wide survey to capture baseline training and communications data• Managed refresh of the website using Squarespace for a more secure, mobile-friendly experience• Oversaw creation of a subsidiary Customer Service/Help Desk, creating procedures and training manuals• Creator/Editor of the subsidiary newsletter, Byte by Bite, whose IT product helped restaurants increase revenue, reduce costs, streamline operations, and improve the customer experienceSpecialized assignments: Interim Proposal Manager for one year. Managed proposals, collaborating with contracts, finance, legal, consultants, incumbent service teams, and SMEs to ensure submitted content was complete, accurate, and timely. Carried out CEO-assigned special projects requiring knowledge of change management. Ensured project delivery on schedule, within budget. Performed technical support for subsidiaries. Researched/developed protocols, procedures, and policies for its Customer Care and Help Desk. Managed its customer relations. Headed up ISO certification and auditing. Security Officer in the Security VP’s absence.

Managed a 24/7 Human Resources (HR) team for 350+ employees in two states at five locations, processing six million+ file applications/petitions annually, supporting a $117 million task order for a Department of Homeland Security, United States Citizenship and Immigration Service contract. Part of the Corporate HR team, the role was responsible for researching, recommending, and writing targeted communication strategy and presenting to employees on a variety of topics, such as ethics, harassment, bullying, and cybersecurity. Received the Company's Chief Operating Officer Award for Exceptional Impact in 2012 for work performed and dedication to that contract. o Created newsletter articles, business memorandums, and posters to educate staff regarding issues like sexual harassment, diversity, equity, and inclusion, and the H1N1 flu and Ebola epidemics. o Directed the development of a Safety Plan adapted for use across the company entitled, “Safety Is Everyone’s Responsibility,” writing sections specific to the sites’ identified strengths and weaknesses.o Created/executed a uniform disciplinary process for managing policies across contract sites, employing training and a two-step model, resulting in more consistent administration and employee satisfaction.o Completed two Department of Labor, Office of Federal Contract Compliance program audits in Nebraska and Texas, with a finding of no violations, enhancing the company’s reputation with its Federal customer.

Performed technical HR services on sensitive personnel actions for Federal contractor providing records management to DHS USCIS. Advised managers on policies and applied comprehensive HR knowledge, concepts, and judgement to identify, analyze, and solve difficult HR issues. Liaisoned between management/employees, interpreted policies, analyzed reports, determined root causes, and recommended solutions. • Completed two Department of Labor, Office of Federal Contract Compliance program audits encompassing Nebraska and Texas sites, with a finding of no violations, which enhanced the company’s reputation with its Federal customer.• Recommended/implemented a physical capacity test for at-risk positions resulting in a noteworthy drop in reported worker’s compensation (WC) injuries that significantly reduced the company’s WC rate after year one, and beyond.• Designed/oversaw standardized methods of responding to unemployment insurance (UI) claims, markedly reducing ineligible application approvals/appeals, resulting in dramatic reductions in company unemployment insurance rates.• Directed first records management team to achieve 100% submission of candidate/employee background clearance packages for DHS USCIS using its Federal Electronic Questionnaires for Investigations Processing (e-QIP) system. • Successfully transitioned 350 to 600 employees on two contract changes with five different companies with varying policies, procedures, guidelines, and benefits, including transfer of security clearances.• Served as Safety Committee Chair and oversaw compliance audits and OSHA reporting, while successfully representing HQ on government customer’s safety committee as an ad hoc representative.• Awarded “Excellence Award” for effective recruiting practices for success in building applicant networks, attracting qualified applicants, and improving applicant-tracking measures.Earned three promotions in four years each with progressively increasing responsibilities.

Succeeded under three different directors over a 12-year tenure. Entrusted by Commission Board to perform as Interim Director during executive searches. Respected by Tribal leaders and governments, was the only non-Native person invited to help handle more than 2000 human remains during repatriation from the University of Nebraska for reburial on sacred lands. Recognized by the State of Nebraska as Supervisor/ Manager of the Year. Recipient of Honorary Admiralship in the Nebraska Navy for exemplary work on behalf of Nebraska citizens.• Tracked, analyzed, and advised/recommended legislative strategy, while serving on senior team that passed/blocked statues and laws beneficial/ detrimental to tribal governments and Native citizens for 12 consecutive years.• Established/maintained effective relationships with federal/tribal/state/local governments, community/civic groups, media/grassroots entities to promote agency mission, programs, and goals on boards and at public speaking venues.• Directed/designed/wrote/edited/distributed press releases, media packets, speeches, opinion editorials, web content, articles, brochures, advertising copy, and marketing and promotional materials. • Recognized in 2004 for her effort on the Nebraska Vacation Guide, Ms. Settell’s work on behalf of the Commission resulted in their receiving the program’s Outstanding Event Brochure Award. • Collaborated with the University of Nebraska State Museum as 1-of-2 consultants that wrote grants to produce Tribal Educational Encounter Kits (Winnebago/Omaha/Ponca/Santee Sioux), used by educators from K-12 across the state. • Developed/implemented public information plans requiring creative/technical writing. • Managed overall agency administration, including budget development, fiscal reporting, accounting functions, inventory control, Human Resources and benefits, staff/volunteer supervision, and training.Promoted to the highest position open to non-Native Americans.