Sue Shears Email & Phone Number

Moulton Park, Northampton

Business Support Manager (November 2007 – May 2012)I Reported to the Managing Director and was responsible for Business and IT support for company management and employees. I undertook identification and leadership of new initiatives with the aim of extending or creating commercially viable activities. I provided support for and co-ordinate the project delivery work of the management team, ensuring that projects are delivered on time and achieve their output and outcome targets. I encouraged employees to adopt a culture of “quality first” under which systems are valued, made a reality, and enhanced. My achievements and competencies include:• Implementation of AX-Dynamics software solution within three months.• Restructuring and implementation of a more stable and robust telecommunications infrastructure for the UK Company.• Maintenance and support of legacy business systems.• The development of warehouse locations.• Provision of data using excel pivot table analysis.

January 98 to November 07 Office ManagerReporting to the Operations Director I was responsible for managing a team of 8 staff in key areas of the company’ customer relations, in particular the sales desk and the help desk. I achieved a marked improvement of this critical customer interface through careful selection and monitoring of help desk personnel and providing on-going training according to team and individual need. . The high level of customer satisfaction with our services was regularly recorded in the sales department’s reports. My success in fulfilling my objectives is due to my commitment to raising and maintaining a high, consistent quality of customer service my achievements included:• Establishing a business database for the helpdesk.• Increasing process efficiency in all departments to improve order delivery times.• Designing a tracking and analysis process for measuring and evaluating customer feedback

A Level

• Biology • Sociology • English

O Levels