Susanne Smoak Email & Phone Number

Hunfeld, Hessen, Germany

World Wide

Onsite translations or written documents, websites of any kind.

Richmond, Virginia Area

5 weekly and 2 monthly Richmond Suburban Newspapers - we are offering TOTAL suburban market coverage for all advertising needs. As a multimedia account representative for the R S N, I hold total freedom and ad flexibility between publications. This incl. placement into the daily Richmond Times Dispatch, Richmond TD and an array of digital advertising opportunities. Just combine the TD products only and get your message distributed directly to over 330K households on a weekly basis. I am the "one stop" source to facilitate display ads, print & deliver (inserts), digital advertisement and advise / find exactly what is most beneficial for individual needs. Goal - ROI and to save you some money in the process.

Chester, Va

Personal / Executive Assistant to Founder of the Companies Facilitation LLC & CGN Graphics LLC, Chester, VACreated and established administrative organization to CGN Company, established bookkeeping system through Bookkeepers, created form letters using Microsoft Office, installed Act 9.0, created, maintained data entries and modified report formats to more efficiency. Organized semi existing filing system for Facilitation LLC, created Customer database in Act. Maintaining a complex schedule between business and participation of special, social events. Updating the owner on new developments. Liaising between customers, architects, engineers and respective, project pending involved persons. Research as needed, maintaining project files, and following up on deadlines/requests. In and outside sales, to include preparation of layouts for artist, verification to customer specifications and receiving approval for print. Taking ownership for all things needed in an ever changing environment, setting goals for success.

Richmond, Va

Supported company’s vision, values and commitment to superior customer service by successfully managing the overall office operations, endeavoring to ensure productivity and profitability. Carried out effective, efficient operating and administrative policies. Prepared various financial reports including general ledger, monthly operating reviews and other financial statements as needed. Oversaw safety matters including audits, training and OSHA compliance. Ensured compliance with all company procedures in regard to new hires, terminations, performance issues, payroll. Acted as liaison between company and vendors, repair contractors, customers and conducted negotiations when applicable. Excelled at calendar/scheduling management, and was recognized for superior customer resolution skills.

Carlyle Suites & Hotel, Washington D.C. & Holiday Inn, Richmond, Va

Developed and implemented the sales and marketing strategies of the catering department, including securing new accounts, maintaining existing accounts, and executing sales and marketing tactical plans to maximize the profitability of the company while maintaining guest satisfaction. Established client base of organizations, associations and commercial business through direct outside sales efforts and increased revenue. Negotiated contracts, with food and beverage proposals, oversaw profitability by cost control, facilitated banquet and catering event orders, and supervised events for smooth operations. Developed accurate and aggressive long and short range financial objectives for the food and beverage department consistent with hotel and company objectives. Established and maintained effective internal controls within the department. Oversaw production/food and labor costs and established budgets.

Hotel John Marshall, Richmond, Va

Demonstrated effective leadership in the development and execution of strategic sales and marketing initiatives for an historic national landmark. Endeavored to maximize profitability and ensure guest and team member satisfaction. Managed daily hotel operations including housekeeping, front office, sales and food & beverage departments. Established, oversaw and ensured customer satisfaction in all areas like room accommodations, banquets and general events, in addition to supervising that all events are held within all city/fire marshal safety codes. Trained and coached staff as needed. Organized and managed banquet and group events for up to 2500 guests always ensuring guest satisfaction, while within compliance to safety, security and permit needs.

Richmond, Va

Managed the restaurant, room service, bar and the food and beverage outlet and achieved customer satisfaction and exceeded expectations, through quality service and effective team building efforts. Assisted in the management of all aspects of the day to day operations, implemented Hotel polices and ‘the power of one’ to ensure compliance, and the commitment to four diamond standard. Worked closely with the food and beverage management to monitor, suggest and increase the effectiveness of the services and products offered in the outlets, and adjusted accordingly to ensure maximum profitability and customer satisfaction.

Heidelberg, Germany

Assisted in managing the restaurant, planned and managed events of large groups for up to 250 guests ensuring 100% guest satisfaction, and administered over all administrative duties, to include inventory management and employee scheduling/attendance.

Business, Management, Marketing, And Related Support Services, No Grading

Activities and Societies: n/a Participated available Seminars to further my understanding and maintain up to date in light of Marketing.

Business Administration And Management, General, B+ Average

Activities and Societies: n/a With only two courses left I was unable to complete due to international move.

Completed, Business Administration And Management, General, B Average

Activities and Societies: n/a