Sue Sosteric Email & Phone Number

London, Gb

London, England, United Kingdom

Due to my success transforming the Salesforce rollout programme I was asked to transfer to the IT Finance transformation programme to Project Manage the $6M deployment of Dynamics 365 Business Central to all 79 Nord Anglia Schools across 26 countries globally within 3 years. Responsible for ensuring successful delivery to the school finance teams by the Global partners, Local partners, internal technical consultants and Azure infrastructure teams.

London, United Kingdom

Project Managing the delivery of Salesforce as part of the IT transformation programme at Nord Anglia, to manage enquiries and admissions to the 79 globally located schools. Rebuilt this failing rollout, resolving technical, process and communication challenges, to implement a successful and repeatable delivery model. Supported the realisation of an Agile development delivery model particularly with regards to architecting technical solutions to complex stories/epics.

London, United Kingdom

• United a diminished & demoralised team following merger restructure. Using a positive, collaborative and consultative approach continued to deliver projects to client satisfaction with 30% less staff• Stakeholder management of 20+ clients: Impellam (£2.9Bn), Hydrogen Group (£135m) SSQ (£28m) & Faststream (£22m) and industry 3rd party providers • Delivered on time 2 major £70K digital transformation projects, involved consultancy, guiding the CRM supplier selection process & influencing to deliver customisations & data transfer to secure additional contracts of £50K p.a. Shilton Sharpe Quarry is multi site and multi country.• Project management between 8 & 10 projects simultaneously, as well as following up on new leads & opportunities• Introduced process efficiencies, increased charge rates in line with similar competitors, standardised contractual documentation & produced comprehensive financial reporting• Consulted on bid to secure Impellam, developed & supported 4 brands of front office CRM applications, ran projects over 5 years to ensure compliance with industry legislative changes; DBS checks, GDPR & public sector off payroll• Built clients bespoke system integration application between Salesforce & Intime for the same cost as 6 months of clients current Jitterbit integration provider• Performed business process review for G2V to define functional requirements needed within the new CRM application to introduce efficiencies over current ‘as is’ situation, spoke to representatives over 2 days from all areas of the business & conveyed in a written report • Integrated data for Faststream new website. Designed portal for review and updating of personal details and employment preferences. Secure sign-in, 2 factor authentication and user intuitive approach required for the scoping of this API integration.

London, United Kingdom

• Coached & mentored 2 new Business Analyst/Project Managers with limited experience to deliver within 6 months• Stepped in to manage a failing £90K integration project over budget with missed deadlines and the client threatening penalties, re-analysed & explicitly documented remaining scope of work & drafted a detailed project plan and redefined communications to prevent scope creep. Project delivered exactly to the new plan and relationship revived• Developed relationship with 3rd party CRM provider, Jobscience the application on the Salesforce platform, defined a slick process to enable delivery of 10 data migration projects from various platforms to salesforce, each of circa £30K of which 3 projects were for for TES (revenue £70M)• Worked with both The Curve Group & Edison Technical to implement Intime, an online timesheet & pay/bill application and integration with the Bullhorn CRM. Analysed requirements, configured the system, then tested & trained for go live for 2 small clients without bandwidth or technical expertise to successfully implement such a business-critical system

London, United Kingdom

• Hired to deliver a number of projects to a new client to upgrade the central CRM and build a new booking process to cater for a variety of scenarios• Ensure all bookings appropriately authorised & passed the information through to the accounts team for pay and bill purposes. project so successful the client proceeded to buy the full managed services from Kamanchi circa £100K p.a.

Redhill, Surrey, United Kingdom

• Managed a team of 5, responsible for the front office systems used by the staffing teams across all 5 countries, reported to the Staffing Director• Implemented system & process changes for numerous projects in response to innovations in technology, legislation changes, adoption of different working practices in new country branches, SOX requirements & business process improvement;o Developed and upgraded front office CRMo Implemented and integrated new software applicationso Compliance management and administrationo Trained all new staff on front office applications and developed online trainingo Management information reportingo Data managementHeading up a team of 5, a Systems Developer, the Training Manager and a Training Administrator, plus 2 Data Administrators the responsibilities of the team include :- • Developing and implementing new processes throughout the business using the systems available• Programming and upgrading the front office CRM – Bond Adapt V9.2.7• Reviewing potential new systems and applications• Administering the posting of jobs to the Job Boards and access to Job board searching via the job posting application known as Broadbean• Processing of all candidate’s CVs via the 3rd party parsing technology daXtra on to the CRM. • Checking of all bookings generated by staffing before they go on to Contracts.• Administration of compliance for AWR and Agency Conduct Regulations• Training of all new Staffing consultants on the front office Systems• Recruitment Skills training for Staffing consultants• Management information reporting• Managing the data on the CRM (Bond Adapt)As part of the staffing management team I report to the Staffing Director.

Redhill, United Kingdom

• Developed the CRM platform to include a comprehensive booking process for permanent and contract placements, automated contract paperwork generation and timesheet entry & expanded to include variations required for European working practices. • Overseen by the U.S. IT team to comply with SOX SDLC legislation, and successfully independently audited • The GP sold reporting achieved used to forecast revenue and formed part of the sales commission scheme

Redhill, United Kingdom

• Recruited contract staff for the agency’s single largest client, consistently running around 50 contractors out

Red

• Search and selection of candidates to match vacancy requirements,