Sue Strudwick Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Leading a Process Design team

Sydney, New South Wales, Australia

• Project Manager documenting processes identifying gaps and recommending process improvements in preparation for purchase and development of IT SystemsKey Responsibilities
• Provided guidance, structure and methodology to implement project
• Established Project including developing scope, risks, project plan, change management and quality plans
• Identified and highlighted process efficiencies through detailed business analysis
• Determined opportunities to improve business processes by observing the completion of the processesAchievements
• Achieved momentum on project that had failed to deliver at least 4 times over the past 6 years

Sydney, New South Wales, Australia

• Project Manager documenting processes and customer journeys, identifying gaps and weaknesses and recommending process improvementsResponsibilities:
• Ran value stream mapping exercises, process and solution workshops
• Identified and highlighted process efficiencies through detailed business analysis
• Determined opportunities to resolve and/or improve business process including bottlenecks and pain pointsACHIEVEMENT:
• Documented over 120 processes including identifying and prioritising improvement opportunities
• Recommended over 20 areas of improvement

Sydney, Australia

• Product Owner for an Agile team working to improve the Payment Assurance Collections process (from Work Orders to Invoicing and Payments)Current annual growth of connected homes is over 80% with over 100% increase in.
• Used Agile approaches to deliver work including PI Planning, daily Stand-up meetings, 2-week Sprint Iterations and Retrospectives
• Documentation created and managed using JIRA, Confluence and Tableau
• Acted as the customer liaison to the customer groups to assist in shaping the solutions with team’s Developers (including Maximo, Oracle, SharePoint and SOA)
• Lead fortnightly Team Backlog grooming sessions and Accepted completed stories
• Co-ordinated PI Planning, Sprint Planning and Retrospectives. Presented at Showcases, System Demos and Inspect & Adapt meetings

Sydney, Australia

• Fashion Company listed on the Australian Stock Exchange with a turnover of $800m and over 1,000 stores. Brands include Millers, Katies, City Chic, Autograph, Crossroads and Rivers.Lead a team of Subject Matter Experts.
• Used DMAIC framework to guide project including educating Management and SMEs on methodology
• Lead cross-functional workshops to identify issues with current ‘As Is’ processes
• Conducted brainstorming workshops to devise and prioritise potential solutions
• Determined Root Causes and Measured Baseline Performance including conducting a Trial to balance process efficiencies versus effectiveness
• Devised and created necessary collateral to support changes including Processes, Policies, Checklists, Instructional Videos and Training documents

• Managed a project in the builder insurance (hbcf) section of the business to redesign the pricing model and the cost structure for the insurance product.Responsibilities:
• Authored project management documentation including project plan, charter document, risk and issue register, senior management reporting, budget and communications plan
• Manage team including change managers, business analysts, IT specialists, actuary, legal, communications specialist and external stakeholder team
• Reporting fortnightly to the Steering Committee

North Ryde

Develop Current 'As Is'​ and Future 'To Be' process documentationDesign Principles and Policies Allocate Roles and ResponsibilitiesDefine Performance IndicatorsDevelop and Implement Business Improvement Solutions

Silverwater, NSW

• Delivered business improvements and educated and mentored staff in LEAN Six SigmaResponsibilities:
• Trained over 50 staff in LEAN Six Sigma
• Project managed improvements to the account reconciliation process including assigning responsibilities, designing processes and writing procedures
• Trained and mentored Procedure writing initiative across the Accounting team of 40 staff
• Authored Business Requirements document to develop IT program for the reporting of Capital items
• Analysed Cause and Effect of month-end delays to identify quick wins and longer-term fixes

Rydalmere, Sydney

• Delivered business improvements and mentored Six Sigma Green BeltsResponsibilities:
• Led project to introduce payment improvements for ADT by establishing SMS Reminders for customers with invoices which are overdue
• Completed a business review of Patrols including identifying reasons for widely fluctuating gross margin and identifying issues in the current methods of accounting for this business line ACHIEVEMENT:
• 40% increase in accounts receivable collections
• Business review methodology and templates still in use by the Patrols Manager

• Prepared business for implementation of Retail customer accounts onto SAP platformResponsibilities:
• Led project to deliver seamless system implementation including improvements to major processes
• Project Manager responsible for budgets, planning, status reporting and delivering to deadlines
• Ensured business readiness for Finance, Marketing, Risk, Treasury and Group Security (AML and fraud)ACHIEVEMENT:
• Smooth business execution of the largest bank implementation in Australian history with over 10 million customer accounts successfully migrated onto SAP platform

Designed computer system to be used for vote counting at the State Government and Local Council electionsWork Completed:- Led project to deliver improvements to systems and processes- Project manager for team of 8 people with a budget of over $5m- Designed process requirements and authored business specifications- Workshopped IT requirements leading to the.

Responsible for oversight of all projects run by the organisation. Lead a team of 5 project resources which were assigned to assist projects throughout the organisation. Projects covered all areas of mortgage operations.Achievements: Managed a project portfolio of up to 15 projects including prioritising scare resources Delivered projects on-time and.

Provided management consulting services to a wide variety of organisations specialising in extensive business analysis, process improvement, project initiation and execution, and strategic and operational strategyClients included:St.George Bank - Lead team to design customer service function including documenting existing processes, identifying issues and.

Mba, Strategy

Activities and Societies: Debate Organiser, Speakers Club, Student Represtative at employer's functionsTop 10 student

Business Process Management

Business Process Management

Leading Change With Impact

Bachelor Of Business, Accounting