Sue Stuefen Email & Phone Number

United States

- Fall 2018 Assessed current state of project management process, skills, tools, and estimating approach, and then defined future state PMO strategy and action plan for large Cybersecurity Professional Services firm. Lead implementation of short term action plan to improve project management processes, deliverables & tools.- Fall 2019 - Spring 2020 - Performed program management role on Integration project for large consulting firm.- Fall 2020 - Spring 2021 Served as a Project Manager on ten large complex customer engagements for large Cybersecurity Professional Services firm.- Fall 2022 Project managed several Data Center transformation projects.

Skokie, Il

Program Delivery Manager on our #2 program account supporting $8M of active projects in the Converged Infrastructure, Network, Storage, Security, Business Continuity/Disaster Recovery, and Data Center Migrations domains involving over 45 consultants and subcontractors. She supported pursuit efforts that resulted in $10M revenue for professional services projects, $63M of product revenue, and $2M of consumption model revenue in 2017.

Elk Grove Village, Il

Led project to standup infrastructure in support of a new dedicated, multi-tenancy XaaS for Forsythe Hosting Solutions. This shared infrastructure enables reduced price points, reduction in time-to-market, and new customers’ activation for XaaS offerings, and reduction in the complexity and cost of on-going support. Provided presales support and on boarded nine clients into FDC suites, mini-suites, and cabinet room resulting in $1.6M non-recurring charges and $1.42M monthly recurring charges in 2016. Achieved SOC 2 Type 2 and PCI DSS Version 3.2 certifications.Managed 2016 FDC project to separate key facilities infrastructure within 120 days and within $800k budget to comply with T5 lease.Drove 2016 IT Expense Optimization program resulting in $2.5M savings, over 5 years, from O365 migration, MS Enterprise License agreement, remote offices - DMVPN connectivity, disaster recovery optimization, and reporting consolidation. Summarized all 2015 - 2016 Business Improvement projects for Board review.Managed 2014 - 2015 Forsythe Data Centers business program encompassing Accounting, Design & Construction, Finance, Human Resources, Information Technology, Legal, Marketing, Operations, Sales, Security, Services, and Tax tasks. Opened the FDC on-time, within $76.5M budget with high quality in June 2015. Achieved Tier III Certification of Design and Constructed Facility from UpTime Institute and LEED-Gold status from The U.S. Green Building Council in 2015. Delivered Client portal and Service Management tool with underlying standard operating procedures on-time, within budget. On boarded three clients at FDC in 2015. Achieved SOC 2 Type 1 and ISO 27001 certifications in February 2016.Managed 2015 FDC IT infrastructure design, build, implementation, and testing phases on-time and within budget of $4M.

Skokie, Il

Led cross functional teams accountable for the successful due diligence and acquisition of three firms, Mentora - Managed Hosting, SOS Security, and Synnefo Technology Solutions - Cloud, closing, and integration efforts in 2012 - 2013 which resulted in $2.5M of incremental net earnings.Drove 2013 Supply Chain program resulting in $6M savings from Distribution optimization, improved usage of Manufacturers' rebate programs, and launch of salesforce automation for Quote requests.Led cross functional team responsible for pursuit, on-boarding, and servicing new enterprise clients which contributed incremental $54M revenue, $7.1M gross margin, and $8M client savings in 2013. Led eCommerce business strategy resulting in the rollout of Ariba, Coupa, and Oracle eProcurement cabilities, order status tracking, and maintenance portals for 35 clients.

Skokie, Il

Director of Project Management Office. Accomplishments:- Established a centralized PMO consisting of 21 project managers accountable for project delivery of over 350 IT infrastructure and Advisory Services projects totaling $70M of annual project revenue.- Achieved significant year-over-year metrics improvements including 50% increase in margin attainment on fixed price projects, 20% increase in customer satisfaction, 15% increase in PMO managed projects' coverage, 11% increase in project revenue, 15% increase in utilization, and 25% increase in net profit.- Developed and delivered a Consultative Skills training program.- Matured project management processes, deliverables, metrics, governance, reporting, tools, and skill sets to achieve Level 3 CMM.- Developed four external PMO offerings which generated $1.5M annual revenue.

Schaumburg, Il

Service Delivery liaison for #1 strategic database account, Citi Cards. Accomplishments:- Led the #1 Strategic Account team for Citi Cards - Database marketing processing and analytics.- Secured incremental $1M in analytics revenue and 3 year $36M revenue contract renewal- Led a thirty person Service Delivery team, defined organization & skill set improvements, and introduced new quality assurance processes.- Led a cross functional team focused on Infrastructure improvements (i.e., database, systems compute, security, and network).- Served as the Customer Relationship Manager to Citi Cards for issue escalation, communications, quarterly senior management reviews, annual business process compliance & business improvement review, annual business continuity/disaster recovery drills, and annual security compliance review.- Led a cross functional team to develop processing for two new Portfolios that was delivered on-time, within budget.

Schaumburg, Il

Systems and Operations accountability for Consumer Panel & Retail Measurement. Accomplishments:- Led a distributed 100+ person organization with an annual budget of $15M. Organization consisted of employees and third party consultants responsible for application development and support of the Retail Measurement data warehouse and the Consumer Panel factory. Both solutions were utilized by Retailers and Consumer Package Goods Manufacturers to view their performance against competitors and brands in specific geographic areas. - Led a $7M North American Redesign multi-year initiative which delivered critical capacity, quality, efficiency, new client capabilities, and product offerings within the Retail Measurement and Consumer Panel factories.

Oak Brook, Il

Systems accountability for Store Systems & Site Development. Accomplishments:- Business Segment Leader of a 40+ person project team with an annual budget of $4.8M. Project team consisted of client, employee, and third party consultants responsible for analysis, architecture, design, development, and implementation phases of the Regional Business Information System (RBis). The project portfolio consisted of a relational database, geographic information system, CAD/CAM system, market research models, field surveys, and financial reporting in support of the Site Development organization. The project portfolio was delivered on-time, within budget, and high quality.- Introduced project management, business requirements gathering, and quality assurance testing techniques.- Served as the Client Relationship Manager to the SVPs in Site Development, provided monthly project portfolio status & issues, and participated in business planning sessions.

Chicago, Il

Client relationship management and team leader for various strategic & technology projects at large clients in Financial Services, Manufacturing, Leasing, Healthcare, and Retail industries.

Greater Detroit Area

Developer and Systems Analyst for payroll and benefits programs