Sue Tolleson Email & Phone Number

Tallahassee, Fl, Us

Tallahassee, Florida, United States

As an Operations Analyst and Scheduling Coordinator, I utilize Excel and Salesforce to create and analyze reports, track installations, and support regional field managers. I report directly to the Vice President of Operations and am responsible for creating and publishing the weekly installation schedule.

Tallahassee, Florida

Under the supervision of the Director of Field Operations, I successfully managed and executed two nationwide initiatives focused on addressing product performance and enhancing customer satisfaction. Responsibilities included training and overseeing two temporary workers hired to assist with customer support, scheduling, and data management. I ensured the accuracy of their work by closely monitoring their performance and providing training as needed. We achieved a repair rate of almost 90%, contributing to improved product reliability and customer experience.

Tallahassee, Florida Area

In this role, I learned about the company and provided support to other representatives, ensuring smooth operations and customer satisfaction.

Tallahassee, Florida Area

Independently assisted and collaborated with Primerica agents to obtain their life or health insurance license, while supporting team colleagues in all Spanish inquiries.

North & Latin America Markets

Established self-owned business delivering linguistic integrity, translation, and interpretation for multi-national clients with forte to convey meaning between individuals and cultures faithfully, impartially, and accurately.✔ Accountable for organizing, scheduling, & managing the delivery of 75+ critical projects annually, in addition to costing, estimating, and planning future projects. Continually multitasking, working toward tight deadlines, and prioritizing workload to ensure efficient business practices.✔ Excelled at Customer Service, building substantial repeat customer base and gaining referrals. Personified a tactful resource and courteous advocate to multinational clients, educating and aiding businesses and clientele to offer support with great attention to detail.✔ Strongly adhered to interpretation standards and conforming to code of ethics. At no time adding or omitting target message while handling sensitive and confidential information entrusted in course of work. Constantly representing and working within qualifications, capabilities, & responsibilities honestly.✔ Effortlessly converted written materials such as books, web pages, and official documents while verifying original information and text in order to ensure appropriate interpretation and comprehension.✔ Attentively heeded conversations and acted as liaison to provide verbatim interpretation while preserving context and tenor of language.✔ Discussed interpretation requirements with clients to ensure error free documents. Safeguarding all written translations conformity to original text in terms of technicality and terminology in addition to aligning style and tone of statements. Proofread end-document while amending any necessary changes.

Valued with the ability to multi-task under pressure, prioritize needs, and ensure speedy responses to business concerns. Reputable for surpassing expectations by providing optimal Executive support and customer service.✔ Served as Bilingual Administrative Assistant and streamlined daily operations by developing and implementing innovative concepts, policies, and recordkeeping. Complying with policies and procedures to ensure exceptional customer service while maintaining company standards of excellence.✔ Implemented effective adjustments to improve planning and customer service levels to organize competing priorities, delegate responsibilities, and react with immediate problem-solving techniques.✔ Accountable for entirety of sales and service activities, providing client and employee assistance, taking payments, answering customer inquiries, and resolving concerns.