Sue Trolley Firp Email & Phone Number

St Albans, United Kingdom

H&G Driver RecruitmentA flexible and innovative recruitment solution for the driving recruitment industry, utilising the skills of a vastly experienced team, built with recruitment, transport and driving professionals. Working closely with our clients to provide a seamless, client-focused service concentrating on fulfilment, employment & transport compliance, training, performance management and accurate reporting. Specialists in large volume managed service contract implementation and delivery and also ad-hoc small volume / ad-hoc support.H&G Warehouse RecruitmentA dedicated warehousing / industrial recruitment solution, working with large and small contracts to provide a compliant and committed service, focusing on performance management (ie pick performance, etc), accurate reporting, training and fulfilment solutions.H&G Executive SearchA progressive senior management recruitment solution, utilising the experience and industry knowledge of the team to source, select and present the right match for candidate and client.H&G Training SolutionsA comprehensive training solution delivered by a team of highly qualified training professionals. Providing internal and external training in Driver CPC, SSOW, Driving Assessments and Class 2 to Class 1 upskilling modules..Within my role I am responsible for driving business growth(forgive the pun), ensuring service delivery by developing and maintaining relationships within a bespoke environment.Leadership within the division, coupled with onward reporting and stakeholder management.Establishing and implementing procedures and improvements, performance management, with budget forecasting and P&L responsibility whilst maximising future potential by adopting a culture of innovation and continuous improvement.

Successful completion of a variety of projects within the Recruitment Sector• Contractual process project management and implementation• Agency/ HR Compliance including due diligence for acquisition and full audit facility• In House Recruitment reviews,implementation and management• Agency Framework Agreements for Recruitment Outsourcing• HR Shared services projects• Design and delivery of full tendering process

Nationwide

Retain and maximise opportunity within a diverse multi-site client base through delivery of contract KPIs and understanding of current and future state of client operations• Proactively communicate the company vision, including the short and long term objectives.• Develop client relationships and understand staffing needs, identify future trends and direction of buying behaviour• Develop, implement and review SLAs and Client development plans to maximise account penetration and revenue opportunity• Build and maintain strong relationships with key stakeholders within client organisations and key individuals internall• Identify and understand client challenges, goals and desires and ensure appropriate solutions are delivered in a timely and realistic fashion• Identify and deliver additional revenue opportunities within existing accounts • Ensure account teams are creating, delivering and measuring value to all clients• Build, recruit and develop an on-site Account team with the right skills and capabilities to deliver and exceed client expectations• Understanding the clients business needs to improve on productivity• Identify opportunities to improve the effectiveness of the on-site operation and maximise profit for the business• Ensure performance is reviewed weekly, monthly and quarterly to ensure (weekly & monthly) target objectives and KPIs are in place, understood and met• Participate in SMT meetings to discuss business issues and planned actions• Provide input to Sales and Account Management including performance and pricing of existing offerings, identifying the need for new offerings, obtaining intelligence on competitors and piloting new offerings • Ensure optimal performance, using organisation design, structures and reporting relationships.

Primary objective was to deliver measurable results to support business growth via multi–purpose Managed Service and BPO projects including:• Agency spend harmonisation for a major Public Transport client with an multi million pound spend covering standard and diverse- disciplined operational needs• Creation, implementation and mobilisation of a National Staffing Framework agreement/preferred agency supply for a major client to enable contractual and legal compliance, cost efficiencies whilst ensuring best practices through robust processes to meet internal and client standards.• Establish and manage national and regional relationships with a specialised RPO supply network • Budget responsibility for the provision of temporary and permanent staffing requirements via third party supply chain.• Management and delivery of group wide tender process for Agency, Uniform and Stationery supply to reduce Group expenditure• Investigation, negotiation and continuous management of a base line spend for hard and soft services• Interactions with all shared services departments to fulfil obligations to reduce spend on critical services through process re-alignment whilst ensuring exceptional service delivery.

• Rationalisation of Agency supply to reduce costs and formalise compliance. Achieving a year on year saving of over £5m.• Design and delivery of an In-House recruitment / Contact Centre department to support the business growth to accommodate seasonal staffing fluctuations.• Design and implementation of in house training programmes, incorporating road shows to deliver induction training, internal process and continued up skilling.• Set up all HR best practices and processes to ensure full legislative compliance

Variety of compliance projects ranging from Audit documentation and functionality to reviewing all Business standard practices

Development and progression of the process to comply to the SIA requirements

• An integral part of the Senior Management Team providing hands on support to assist in the overall effectiveness and achievement of bottom line profit. Through the maintenance and improvement of internal processes and ensuring legal compliance.• Reporting to the M.D, primarily responsible for ensuring all business critical information was obtained and cascaded to the operations network, ranging between standardised company procedures and latest legal compliance. This was in part achieved by the initial recruitment and training of a team of Branch Support Managers who by bi-annual audits and regular branch visits ensured best practise was upheld within the branch network• Accountable for the IT project management in the implementation and ongoing support of Bond Adapt• Creation and training of the Audit documentation and process• Supporting staff in all elements of corporate HR requirements including disciplinary and grievance matters• Provision and maintenance of an out of hours service specific to the Industrial and Driving aspects of the business• Responsible for the Training department and working towards forward thinking progression for the development of all branch and regional staff.• Liaison and strong relationship building with all company departments to ensure the effectiveness of business requirements.• Ongoing analysis of data provided by the various head office departments to ensure profit is optimised including P&L and debtor reports.