Sue Whiteside Email & Phone Number

Melbourne, Vic, Au

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Driving business improvement, coordination and innovation across the strategic procurement function through the identification of improvement opportunities and applying continuous improvement methodology and change management techniques. My involvement in the VicRoads Modernisation Program included negotiation of supplier contracts for quality and cost-efficient services, novation and creating new contracts in the Department's source-to contract system (Zycus), and finalisation of the Procurement Service Catalogue TSA and procurement process maps. Creating new and positive relationships with my JV stakeholders and its suppliers and proactively providing procurement advice and governance at the Joint Venture to ensure they meet business requirements for supply, quality, service, cost and innovation. Contribution to the development, implementation and continued improvement of procurement related working instructions and guidelines at the JV.

Melbourne, Victoria, Australia

Supported and lead both general and ICT procurement and funding projects, driving VFM/cost effective outcomes to customers for the Department. Provided high level procurement advice and support to a diverse range of customers, leading and providing effective relationship management services and ensuring compliant procurement and funding outcomes.

Melbourne, Australia

Established and lead VCAT's procurement unit to provide consistent and professional advice to VCAT executives, staff and members on procurement processes, policies and systems. Procurement expertise included supporting all stakeholders to plan, develop, source and manage procurement arrangements to effectively meet business outcomes and government directions.Key accountabilities include:• Responsible for leading contract management and procurement activities• Responsible for writing and assessing tenders, keeping track of tenders, and setting up a register for ongoing procurement contracts, with annual review• Conduct sourcing activities in accordance with established policies and procedures to meet business needs, and participate in negotiations to establish and review supply arrangements that will deliver value for money procurement outcomes• Provide advice, information and guidance on procurement related matters including Contract Management to VCAT staff to provide governance and support good practice in procurement • Provision of quality and authoritative advice for a range of stakeholders in relation to contract and procurement matters• Maintain and update contract and procurement records including the respective registers and generate monthly reports on procurement and contract activities to meet organisational compliance requirements

Melbourne, Australia

To ensure that procurement activities align with the requirements of the policies as defined by Victorian Government Procurement standards, underpinned by the policy directives of value-for-money, accountability, probity, fairness and capability. As well, to provide high level advice on procurement, purchasing, financial and contractual matters. Key Responsibilities:- Assist in development, implementation and management of a range of procurement projects and initiatives including those related to the Information and Communications Technology (ICT) category.- Develop complex procurement documentation such as proposed contractual agreements, contract variations, ministerial briefs, presentations and reports, ensuring adherence to departmental policies and timely progress of RFx submissions throughout the varied government processes. - Build and maintain effective relationships with departmental staff, ICT suppliers, and other key stakeholders.- Provide procurement advice, aligned to the departmental Procurement and Contract Management Framework.

Melbourne, Australia

A subject matter expertise to review and negotiate Technology contracts, and assist in providing governance oversight to the Technology vendor management framework and process.Responsibilities:• Update and maintain the Vendor Management Matrix e.g. accurate tracking contract renewals and procurement requirements• Review all key Technology and Projects vendor contracts, and document contract summary for each key vendor• Act as Subject Matter Expert (SME) to provide review and advice on Technology and Projects BAU contracts, Statements of Works, Master Services Agreements and End User Licence Agreements• Review RFP/RFI and document the benefits and risks to key stakeholders• Maintain the Technology and Projects contracts register, for quarterly reporting to Risk and Legal Services• Preparation of reporting packs for UniSuper and key strategic vendor quarterly contract review meetings• Successfully prepare the quarterly vendor scorecards for key vendors• Process vendor invoices for verification and signoff, and update the Invoice Register in SharePoint. Key Achievements:• Developed the Non-Standard Software Guidelines documentation to formalise the new software request process • Oversee the New Vendor Scorecard Roadmap of new vendors to be included in the 360 degree vendor scorecard process• Corporate branding and maintenance of the vendor report and presentation templates• Successfully setup the Contracts Wall with Corporate Legal Services to provide a visual presentation of contract and vendor assessments in the pipeline and in flight. I showcased the Wall at the Agile New Ways of Working Expo (internal)

Melbourne, Australia

Established best practice frameworks to meet market standards and the cutting-edge of technology and processes to support the Technology and Projects delivery streams. I identified opportunities and focused on alternative ways to build quality improvements through continuous innovation into the testing community. I continued to be the HP Application Lifecycle Management SME.Key achievements:- Developed and rolled out policies and procedures for the Testing Community’s use of Xray for Jira- Reviewed and implemented process improvements of the UAT and Test Summary reports and templates- Reviewed and documented the role of the Manual Regression Test Analyst- Developed standard work instructions for testers gathering monthly regression test requirements by evaluating the process and determining the most efficient method for each task- Worked with the testers to build end-to-end regression test suites to avoid recreating the same test, and more time focusing on finding more defects - Developed and rolled out the ALM project structure uplift and implementation support- Implemented best practices in the defect tracking and management processes- Improved team velocity of the Fail & Fix team to keep on track of monthly releases by introducing Kanban stand-up meetings

Melbourne, Australia

I provided high-level customer service and user application support. I implemented and improved quality assurance of the testing processes and procedures in ALM, facilitated user application training workshops and developed test script standards and user manual guides. My vendor management and negotiation skills have been applied when reviewing the license renewals and the management of the HP testing tools upgrades. Additional responsibilities:- Updated and maintained the resource management schedule based on the skills matrix and produced project status reports for the Program of Work - Developed an induction pack for new testers- Conducted an efficient Staff Exit Checklist process - SharePoint Site Administrator for the Testing & Quality Assurance team- Developed and maintained test report templates- Organised team building and special eventsProject management achievements:- End-to-end UAT testing and activities for web based applications- HP ALM Upgrades and support- HP QTP Upgrades- HP Quality Centre v10 Upgrade and support- HP QTP v10 Upgrade and support

Melbourne, Australia

I collaborated with the business to provide day-to-day business and user scenarios to ensure the system is sufficient and correct for business usage, by adhering to the UAT Testing Framework processes. I managed the UAT project activities in the Testing & Quality Assurance team. I am a proficient Atlassian Jira and Confluence user.Responsibilities:- Responsible for requirements gathering/review/approvals and gap analysis - Preparation and approval of UAT test plans, test scripts and coordination of all UAT testing activities including defect tracking and lessons learned- Management of UAT business resources- Created and allocated UAT user accounts to testers and business users- Organised and facilitated project team meetings to discuss the UAT planning and approach - Organised and facilitated UAT walkthroughs for the business testers- Submitted requests to set-up the UAT test environments to emulate the production environment - Setup the UAT test execution status report template and upload the UAT test results in ALM- Produced project UAT and Test Summary status reporting- Developed and maintained UAT test templates, UAT process workflow and documentation- Accountable of the relationship between UAT test teams and project stakeholders

Melbourne, Australia

I provided high-level administrative and secretarial support to the Executive Manager of Business Support and the Chief Technology Officer. I was the SME developing the UniSuper’s standard letter templates. I had a dual role as the Project Administrator for the Project Delivery Team.

Melbourne

Project Officer (Coles Myer) runs the administration aspects of a large project team predominantly focussing on multiple concurrent IT cable management projects for Coles Myer businesses nationally.

Wellington & Wairarapa, New Zealand; Melbourne Australia

Employed as an Office Administrator in the New Zealand office Year 2000: Transferred to the Melbourne Office as their desktop support/IT Specialist. I was responsible for assuring users are provided efficient and timely first and second level support for up to 90 employees in the Melbourne office.