Suezanne Cox Email & Phone Number

Perth, Wa, Au

Statewide Services

Perth, Australia

IBase business system maintenance and management Reporting and analysis of IBase dataCorruption Prevention Analysis

Perth, Australia

· Establishing and maintaining relationships with key stakeholders and external organisations· Strategic planning of business systems· Provision of expert adviceService DeliveryI provide day to day support to users of DCS core business systems. Supply and design statistical Reports using IBM Cognos, MS Access & MS Excel to supports the operation of the business Planning for and conducting acceptance testing and provide training. I ensure a consistent and high level of service delivery by adhering to operational practices and procedures relating to the support of business systems. I provided enhanced service delivery by reviewing and improving operational practices and procedures relating to the support of business systems.Assisting with planning and managing modifications, enhancements and improvement initiatives for support systems in order to meet strategic and operational business objectives. Assisting in the planning for the release of new versions of system software into production for business systems.I participate in workshops in order to facilitate planning, problem resolution and knowledge transfer which is required for the support of business systems. I support other team members during support activities such as acceptance testing, prepare for and deliver training, and visit the custodial facilities and community and youth justice sites in metropolitan and regional areas.I collect data and information relating to business support problems and problem resolution using management systems and other tools. I use data and information collected to better resolve problems with business systems and to improve the level of service delivery to users of business systems. Effective communication within and outside of the business support team I represents Business Systems in consultations and negotiations with relevant internal stakeholders,government agencies, external customers, community groups and special interest groups..

Perth, Australia

Designed a Capability and Development Application as a performance measure of KPI's for the WA Public Prisons. Generated code through SQL Server and share point for the reporting outcome.Designed a Daily Facility Summary Application through Excel using Visual Basic Application to provide operational themes and trends of the daily business of the prisons.

Joondalup Western Australia

•Performing quality control for large-scale datasets, requirements for compliance with Australian Vocational Education and Training Management Information Statistical Standards (AVETMISS) and National Centre for Vocational Research (NCVER) •VET FEE Help (VFH) compliance with Higher Education Support Act (HESA) Data Collection •I am proficient in the use of statistical analysis packages such as the Compliant Student Management Database •I manage and maintain West Coast Institute of Training (WCIT) Executive Information System. IBM Cognos 10.2.1 Business Intelligence product for reporting on Student, Finance and Human Resource Data •Weekly; Responsible for producing ad-hoc reports using IBM, Access and Excel Reporting tools. These are distributed to Executives and Department heads which are published through Report Studio, Active reports for mobile devises, Powerplay Standard Cubes and Pivot table reports •I am advanced with Microsoft Access and Excel Power Pivot skills where I have developed specific data sets •Quarterly; Validation of student, financial, staffing and physical resource data as per stipulated guidelines •I provided staff training, system support and mentoring for the Executive Information Systems Cognos and all Student Information Systems. This included writing data collection, training manuals, providing technical advice for interpreting corporate Business and System Rules •Year End; I use this time efficiently to update existing systems, includes User Acceptance Testing (UAT) implementing and training modules •Update all policies and procedures on an annual basis for the Exec Team •Oversee and provide sample data sets for audits. This allowed us to remain compliant for government funding •Produce high-quality accurate reports within stringent deadlines, demonstrating excellent time management skills •Attend weekly, monthly and quarterly meetings to discuss related professional interests and provide meeting agenda’s and minutes

Joondalup Perth Western Australia

•Developed best practices, policies and procedures for the department which increased our customer satisfaction percentage by 93% in a 3 month period, •I provided Front-Line Management to the Team providing direction and management of daily workflow to operate with minimum down-time contributing to the development of quality management processes•Project Management support assisted in establishing 5 off site locations with state of art standards for IT usage utilising my project management skill. Maintenance of Information and computing systems in ITIL framework •Advanced skills utilising and compliance of the Common Use Agreement •Responsible for training new staff for my area whilst also providing inductions to all WCIT staff on software and hardware •In a supporting role, I would install, diagnose, determine and resolve problematic network, systems and communication issues for Information, Communication and Technology that arose on a daily basis •Attend weekly, monthly and quarterly meetings to discuss related professional interests and provide meeting agenda’s and minutes•Trouble-shoot issues and build them into my maintenance schedules •Supporting the Administrator in managing Active Directory for accounts, Printers and Network related systems•Maintain a Standard Operation Environment (SOE)•Provide high quality training in the use of PC’s and Software/Business Systems including resources/user manuals ongoing support• Evaluate ICT components provide written reports on suitability for TS and Customer

Managed three of the Agencies Business Systems, responsibilities were to manage and maintain user accounts and access to Business Names Registration, Symposium Phone System (Call Centre) and Vehicle Registrations.Western Australia was the first state to implement Registration of Business Names Online; I coordinated testing for the new System using the User Acceptance Testing (UAT) methodology, providing documentation to UAT testers, compiling outcomes to report back to the development team. Defects were analysed and then retested by me to compare and analyse outcomes. The testing was completed and the live system was implemented ahead of schedule.I developed a Bench Mark Survey which was sent to every State of Australia to compare key point indicators on Customer Service satisfaction, the outcome of this survey was documented and published by the Media Team highlighting the efficiency of the new Online System.