Sufail Abdul Rasheed Email & Phone Number

Riyadh, Saudi Arabia

We are a trading company that specializes in distributing Fischer products throughout entire projects in Saudi Arabia. Our expertise lies inSteel Fixing and Chemical Fixing. My primary responsibility as a Logistics Coordinatorincludes:1. Dispatching materials from our warehouse to project sites according to projectrequirements.2. Coordinating with sales engineers to ensure timely delivery of materials.3. Managing inventory levels to prevent shortages and overstock.4. Monitoring transportation logistics to optimize delivery routes and reduce costs.5. Ensuring all shipments comply with safety and regulatory standards.6. Handling documentation and tracking of shipments to ensure accurate and efficientdelivery.7. Handling QC documentation for the delivered products.

Coimbatore, Tamil Nadu, India

1. Training Coordination (India, USA & Mexico): Facilitate training sessions for existing team members on new products, services, or processes, ensuring their continuous professional development.2. Onboarding and New Agent Training: Conduct onboarding sessions and train new agents, providing them with the necessary tools and knowledge to excel in their roles.3. 1:1 Meetings and Feedback: Conduct regular one-on-one meetings with team members to provide constructive feedback, identify areas for improvement, and offer support for their professional growth.4. Coaching and Skill Development: Engage in coaching sessions with team members to enhance their performance, address skill gaps, and foster a high-performance culture within the team.5. Performance Reporting: Prepare and send daily/weekly/monthly reports via email to relevant stakeholders, summarizing team performance metrics and highlighting achievements and challenges.6. OKR Achievement: Collaborate with team members to establish clear objectives and key results (OKRs) for the team and work diligently to achieve these goals on a monthly basis.7. Escalations and Supervision: Handle escalated calls, emails, and chats, ensuring timely resolution and demonstrating leadership in managing critical situations.8. Attendance Management: Maintain accurate and up-to-date attendance records for all team members, ensuring compliance with company policies and procedures.

Coimbatore, Tamil Nadu, India

1. Assist the team in achieving favorable client feedback by managing escalated calls, chats, and tickets.2. Lead efforts to train and inspire the team, empowering them to achieve their objectives.3. Enhance customer satisfaction by resolving escalated interactions with clients effectively.4. Take responsibility for motivating the team to excel and attain their targets.

Coimbatore, Tamil Nadu, India

1. Offer assistance to technicians and tenants during the installation or resolution of issues related to Rently smart home devices through tickets, chats, or calls.2. Ensure efficient handling of all calls and strive to obtain surveys from customers following each interaction.3. Remain up-to-date by participating in training sessions for new products and technologies.4. Provide comprehensive support for Rently smart home devices, actively engaging with users to ensure successful outcomes and customer satisfaction.Apart from this project I help Renter Support team were I help customers who is having hard time to view the properties (Self Guided Tour).

United Arab Emirates

1. Incoming calls are received and then placing the order to the relevant branch, ensuring efficient order handling.2. Afterward, we initiate follow-up calls with the restaurant crew or delivery partners to ensure timely order delivery.3. In cases where orders experience delays, prompt action is taken by contacting the customer to inform them of the situation.4. The process involves call management, branch coordination, and proactive communication to guarantee smooth order fulfillment.

Taliparamba Area, India

1. Receive payment by cash, check, credit cards, vouchers, or automatic debits.2. Issue receipts, refunds, credits, or change due to customers.3. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Bachelor Of Commerce - Bcom, Marketing

Plus Two, Business/Commerce, General