Suffyan Ab Jabbar Email and Phone Number

• Daily sanity check on the existing vendor accounts.• Maintaining the system by clearing the unused accounts.• Analyzing the top contributor accounts. Finding the root cause and fixing the accounts.• Analyzing the trend on agent’s way of process. Escalating any issues that may cause higher verification rate.• Analyzing the system to make sure WEB UI is user friendly.• Analyzing the CTQ (Critical to Quality) to meet the business requirement.• Fixing the top contributors for verification by using FlexiLayout Studio (C#).• Analyzing the shipper account to be on boarded. Checking if the account is already existed in the system, analyzing the layout’s pattern, and forecasting the volume to make sure it is manageable with our current BAU agents.• Updating the training module. Any changes made through out the process must be updated in the training module for agents’ reference.• Test Cases UAT. Testing new features in the system.Other Task TrainerOct 2022 – Dec 2023Conducted a training for new hire agents- Introduction on the process- Teaching the custom knowledge- Teaching the technical part for the process- Demonstration on how to use the system- Hands on monitoring- Cycles monitoring up until agents move to “Go-Live”Conducted Cross Support Training- Trained 9 batches (30 agents each batches) for Malaysia and Costa Rica- Introduction on the process- Teaching the custom knowledge- Teaching the technical part for the process- Demonstration on how to use the system- Hands on monitoring- Cycles monitoring up until agents move to “Go-Live”Conducted KT Session (Knowledge Transfer)- KT session with existing BAU and Cross Support agents whenever there’s and update or upgrade on the system.Auditor- Audit agent’s shipments.- Cross Check audit on PA (Performance Analyst)

- An agent for Optical Character Recognition (OCR) Non - Custom Team- Supervisor’s assistant – report directly to supervisor on team’s performance- Conducted PD Session (Performance dialogue) with the team.- Handling UAT (User Acceptance Testing) for OCR.- Responsible in team’s weekly performance update. - Involved in project called Machine Learning.Monitoring Verification Queue- Daily monitoring and quality check to report to supervisor to keep track common problem in order to reduce the error in the future. Shipment queue verification amendment- Ensure correct data is captured for track and trace function- Ensure correct data is captured for invoicing of shipment

IOI Property Group Sdn BhdAssistant Project Coordinator Project – IOI City Mall Phase 2Joined IOI Group for my internship programme where I was entrusted with the following tasks: • Inspection of work for slab, column and concrete. Based on construction drawings, inspections need to done before concreting work begin. • Monitoring works. Monitoring the workers on correct work procedures and monitoring concreting works.• Quality inspections for post-concrete in slab and column. Quality inspection must be done before QA/QC inspections. It is for data collection and to repair if there’s defects.