Sufi Bhatia Email & Phone Number

Toronto, Ontario, Canada

• Successfully led a team of 20 people in high-pressure, fast-paced environments, catering to large-scale events with hundreds of attendees.
• Demonstrated impeccable professionalism, adhering to the highest standards of service etiquette andrepresenting the hotel's brand with excellence
• Efficiently coordinated table setup, including linens, cutlery, glassware, and decor, to create an elegant and inviting ambiance for guests
• Delivered in-depth training to my team ensuring smoother service to promote strong team performance.
• Created and deployed successful strategies to boost restaurant performance, streamline service processes and reduce waste.

Toronto, Ontario, Canada

• Directed daily operations across the restaurant, ensuring smooth service flow and compliance with standard operating procedures.
• Optimized staff scheduling, inventory control, and resource allocation to maximize efficiency and minimize waste.
• Supervised and motivated a team of more than 35 staff, including chefs, waitstaff, and bartenders, fostering a culture of excellence and teamwork.
• Analyzed sales data to identify trends and implement strategies to increase profitability.
• Reduced operational costs by 14% through effective supplier negotiations and waste reduction strategies.

Delhi, India

• Overseeing the operation of banquets, in-room dining, and Annamaya restaurant.
• Implementing the core values and heritage of Hyatt in the department, which increased employee satisfaction scores by 91% in one year.
• Orchestrated events for up to 450 guests, consistently delivering top-tier experience and garnering positive feedback.
• Implementing cost-saving measures resulting in less than 5% of labour expense.
• Developed and implemented measures leading to 100% Food & Beverage staff service ESS for the second year in a row

Le Meridien Gurgaon, Delhi NCR

• Developing and maintaining relationships either in-person or telephone-based withunmanaged accounts, negotiating RFPs and tenders.
• Serve as the single point of contact for select B2B and B2C customers.
• Developed and executed sales strategies resulting in a 25% incremental in revenue fromcorporate contracts in my portfolio, while closely monitoring market conditions to maketimely adjustments.

Mumbai, Maharashtra, India

New Delhi Area, India

Ontario Graduate Certificate, Global Business Management- Financial Planning

Bachelor Of Science, Hospitality Administration/Management