Sufiah Ahmad Email & Phone Number

Penang, Malaysia

-To lead ICS daily operation contact center team (ANZ,EMEA). -The contact center is responsible for providing technical assistance and troubleshooting services related to server infrastructure. Their primary role involves diagnosing and resolving hardware, and network issues to ensure smooth server operations based on products categories and channels.-To lead improvement and continuously team audit on weekly basis.-Preparation and presentation of QBR (Quarterly Business Review), MBR (Monthly Business Review) to stakeholders.-Monitor and ensure team members meet the goals (KPI), service level agreements (SLA) and adherence to process.

Bayan Lepas, Penang, Malaysia

Position : Team Lead Buyer -To managed local buyer team to support on site and virtual factory request globally - Malaysia, Vietnam, Chengdu, Costa Rica and Chandler sites-To developed strong, internal and external working relationship to support, timely and accurate response to suppliers, customs, brokers and factory users-To executed and presented weekly KPI report to stakeholders - goal 90%-To executed and presented weekly reports - total of 6 and monthly report - OTD to stakeholders-To tracked orders and monitored the shipment end to end, from supplier until its docked at warehouse and received in the system (Wiings)-To implemented cost saving indicatives where applicable-To released and reviewed purchase order via SAP on daily basis-Worked directly with suppliers, engineers, customs, brokers, warehouse and factory users for any issues on the purchase order

Bayan Lepas, Penang, Malaysia

Position : Senior Asset Management Analyst• Managed local IT Analyst team to support asset management global request.• Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation levels are maintained.• Maintained daily KPI to ensure scorecard in QBR is above target.• created and updated the SOP documentation from time to time and provide training to new people.• Performed data analysis to identify data inaccuracies and initiates procedures to correct and prevent future occurrences.• Managed the administration of IT inventory, to include asset management related processes, workflow and validation tools.• Maintained accurate records in an accounting system and/or inventory system.• Performed daily administrative tasks upon request (Service Management tool).• Led in continuous project improvement in processes to increase productivity and improve work efficiency with upper level, application developers and stakeholders.